olegkruglyak3/AdobeStockCHICAGO — Harris & Harris, Ltd. (H&H), a leader in accounts receivable and customer care solutions, recently announced the appointment of Justin Miller as vice president of operations and Dan Medina as senior director of AI applications and operational efficiency. These leadership additions highlight H&H’s continued investment in operational excellence, advanced analytics and responsible innovation across its service platform.
As Vice President of Operations, Mr. Miller will drive key operating categories. Align people, processes, and performance to support scalable growth and superior client outcomes. With nearly 30 years of experience in the financial services field, Miller brings a unique perspective shaped by his career progression from frontline agent to senior management. He has led operations at both entrepreneurial startups and large publicly traded organizations, consistently driving customer-centric solutions through a leadership style rooted in empathy, curiosity, and accountability.
“Justin is a proven operator who understands how to build strong teams, optimize performance and deliver results without losing sight of the human element in the job,” said David Peters, Chief Executive Officer of Harris & Harris. “His leadership will help Harris & Harris continue to scale and evolve.”
Joining Miller on the operations leadership team, Dan Medina will lead the company’s AI strategy and operational efficiency efforts. Medina is a recognized leader in collections technology with more than 20 years of experience driving digital transformation in revenue cycle management. Medina has held senior management and technology leadership roles throughout his career, including Chief Information Officer and Director of Operations for Gulf Coast Collection, Director of Information Management for Stellar Recovery, and Director of Data Analytics for West Corporation. He will focus on accelerating AI adoption to enhance efficiency, compliance, and data-driven decision-making across the organization. Medina also drives the creation and deployment of AI tools focused on eliminating non-value-added front-line work and allowing us to focus on what matters most: our clients’ customers.
“Dan brings an exceptional combination of technical depth and operational acumen,” said Todd Pearce, vice president of strategy and analysis. “Today’s operational excellence requires intelligent automation, a strong data foundation, and thoughtful leadership. Together, we are focused on building a scalable, future-ready operation that reflects H&H’s values and long-term vision.”
About Harris & Harris
Harris & Harris is a leader in accounts receivable and customer care solutions. We provide third-party and proprietary debt collection, complex billing, customer care and other complementary services through land-based call centers and telecommuting employees located throughout the United States. Harris & Harris serves customers in the healthcare, government, and utility end markets. For more information about Harris & Harris, please visit www.harriscollect.com.
