tech mahindra introduces an agent-based AI-powered payment assistance and collections optimization solution for telecommunications carriers, demonstrating a growing movement within the industry to apply autonomous AI systems to revenue management and customer engagement.
This solution: Mobile World Congress 2026 in Barcelonais designed to help telecommunications providers automate payment assistance processes and improve collection outcomes while maintaining regulatory compliance and customer trust. This platform will be made available through: Amazon Web Services Marketplace. Enabling carriers to discover, deploy, and manage products within a cloud-based ecosystem.
Built on native AWS services including: Amazon bedrock, amazon connectand AWS step functionsthis solution integrates with your existing billing and customer relationship management (CRM) systems. Use agent AI to analyze payment behavior, monitor potential payment risks, and autonomously trigger actions such as setting up payment arrangements and initiating customer follow-ups across channels such as messaging platforms, chat, voice, and SMS.
According to Tech Mahindra, the platform is designed to transform traditional manual and reactive collection processes into automated workflows. The system continuously evaluates data signals to determine appropriate payment assistance options and orchestrates customer engagement while maintaining compliance protection and human oversight for complex cases.
Birendra Sen, President, Business Process Services tech mahindra, “Today’s carriers are under increasing pressure to protect their revenue without compromising customer trust. Traditional payments and collections approaches are reactive, fragmented, and costly to scale. Our Agent Payment Assistance and Collections Optimization solution, now available in the AWS Marketplace, redefines this model by combining agent AI with human oversight, enabling proactive revenue protection while delivering compliant customer engagement.”
The announcement reflects a broader shift to AI-driven operational automation across the communications industry. As carriers face increasing cost pressures and competition, technology that enables proactive revenue management and improved customer experience has become a strategic focus.
By positioning this solution within the AWS Marketplace ecosystem, Tech Mahindra is targeting telecom providers seeking scalable AI deployments that can integrate with existing enterprise systems, while strengthening its integration with Amazon Web Services.
