Salesforce previewed new features in its Field Service app suite on Tuesday, giving an early look at a new mobile app powered by the company’s EinsteinGPT-generated AI engine.
Part of the company’s Service Cloud, Salesforce Field Service offers applications designed to increase productivity, reduce operational costs, and improve the customer experience for your company’s frontline workforce.
Taksina Eammano, executive vice president of Field Service at Salesforce, said that in addition to the EinsteinGPT-powered Field Service Mobile app, updates to the suite include Asset Service Management and Contractor Management.
Last month, the company introduced EinsteinGPT, Salesforce’s generative AI engine, trained on large-scale language-foundation models such as OpenAI’s ChatGPT and open-source-based Anthropic.
The company said it will offer EinsteinGPT through five products: service, sales, marketing, developers, and the Slack workplace chat and collaboration application.
EinsteinGPT for Field Service Workers
According to Eammano, the EinsteinGPT-powered Field Service mobile app helps companies achieve three goals. Helping technicians complete and briefly summarize service work; collecting more data points to drive more insight into the customer experience; and increasing revenue through upselling. . Or cross-selling.
The application automatically generates step-by-step guides and how-to content for addressing specific customer issues, including appliance troubleshooting error codes, helping frontline service workers get their work done. Helpful, says Salesforce. AI-generated work summaries can include contextual information, images, and text.
Plus, with Field Service Mobile, teams can coordinate customer issues and work orders in Slack, use pre-built functionality from Salesforce’s component library to find nearby spare parts, and schedule timesheets. manage and help you onboard employees faster.
The Generative AI-powered Field Service Mobile app is expected to be available in beta by December.
Asset servicing and contractor management
Salesforce also announced updates to Asset Service Management and Contractual Management to its Field Service suite.
The company’s Data Cloud-powered Asset Service Management helps companies maintain equipment and machinery using real-time data collected from sensors and predictive maintenance based on usage, Eammano said. I’m here. This minimizes preventable maintenance issues and extends the life of expensive infrastructure. Asset Service Management will be available in beta by December 2023, according to the company.
The Contractor Management feature, on the other hand, is designed to help businesses manage their contractors and is added to the Flex Worker Management module within Salesforce Field Service.
“Contractor management with Flex Worker Management enables businesses to easily scale their contractor workforce and efficiently deploy them based on skill, distance, and available tools,” the company said in a statement. , added that the new feature is generally available now.
