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Diving overview:
- The majority of organizations surveyed have implemented artificial intelligence tools and said they expect to see an increase in investment, with 98% saying: They don’t trust generative AI to make employee decisions, according to Jan. 28 data from Avature.
- Of the 180 HR and talent professionals surveyed, 62% said they trust AI to schedule interviews. According to a press release announcing the survey results, respondents were generally comfortable assigning “repetitive, low-risk tasks” to AI.
- According to Avature, nearly half of respondents say the lack of AI skills will be their biggest challenge for HR departments, but they are less confident in anticipating that need. Only 11% said they were “very confident” in predicting their needs one year from now.
Dive Insight:
As AI tools are increasingly adopted, various reports show that the trust gap remains a bottleneck, especially for HR departments.
For example, nearly three in four workers surveyed said: Being interviewed by an AI agent Perceptions of companies will change, but not necessarily for the better, according to SHL’s November 2025 report.
Internal use may also be counterproductive. More than 8 in 10 U.S. workers surveyed for a study published in the International Journal of Business Communication said they would consider a boss who uses AI for less supportive messages to be honest, but far fewer would think the same way about a boss who relies heavily on AI to craft messages.
“AI is impacting how organizations think about talent, but the real opportunity lies in how we leverage AI,” Avature founder and CEO Dimitri Boylan said in a statement. “The next stage will depend on HR’s ability to use AI to understand skills, predict change, and make better decisions for employees.”
Remarkably, while workers report using AI tools, many remain in the dark about them. How are employers planning to implement AI?said a December Gallup report.
