Duck Creek launches insurance-native agent AI platform and unveils new applications to transform underwriting and claims | For Enterprises

The platform brings agency intelligence to deliver transparent, auditable, and scalable decisions and experiences across core P&C workflows.

BOSTON , April 28, 2026 /PRNewswire/ — Duck Creek, the intelligent core of insurance, today announced the launch of the Duck Creek Insurance Native Agentic AI Platform, a purpose-built platform that enables insurers to deploy, orchestrate and manage AI agents across the insurance lifecycle. The Duck Creek Agentic AI platform is designed to help insurers unlock the significant value opportunity of AI by embedding intelligent automation directly into core insurance workflows, which Boston Consulting Group predicts will have an annual impact of up to $80 billion in the U.S. alone.

In addition to the platform, Duck Creek has introduced two new agent experiences designed to improve speed, accuracy and results in critical property and casualty workflows: Agent Underwriting Workbench and Agentic First Notice of Loss (FNOL).

The Duck Creek Agentic AI platform combines core system data, insurance domain models, and neurosymbolic reasoning to enable AI agents that can operate within the constraints of insurance workflows and current carrier configurations. For Duck Creek Core System customers, the agent platform leverages current data, manuscripts, configurations, and APIs to seamlessly integrate all core intelligence into the agent experience. By using this combination of deterministic and probabilistic logic, insurers can achieve more optimized and compliant results.

The platform is structured as a layered architecture that unifies intelligence, orchestration, and governance.

• agent intelligence– Insurer-specific Model Context Repository (MCR) powered by fine-tuned and carrier-trained generative AI models (LLM), machine learning, and neurosemiotic reasoning based on insurer- and carrier-specific contexts, rules, and knowledge graphs.
• agent orchestration– An integration layer to design, deploy, and tune AI agents across all insurance use cases, combining automation with autonomous, human-involved execution.
• AI guarantee– Every AI-driven action is accountable with built-in governance and guardrails for decision traceability, auditability, observability, compliance management, and cybersecurity.
• AI gateway– An open ecosystem framework with marketplaces, registries, and standardized protocols (including MCP and A2A) to integrate agents built by Duck Creek, partners, and customers.
• Clarity Data Foundation and core systemsintegration – Native integration with Duck Creek’s system of record provides real-time access to policy, claims, billing, and risk data and configurations. The system also has the ability to provide integration with other core systems.

The platform supports both embedded and headless deployment models, allowing insurers to integrate agent functionality into existing workflows while preserving previous technology investments. This flexible architecture allows carriers to scale their AI deployments without vendor lock-in.

“Agentic AI is redefining how insurance operates, enabling insurers to move away from manual, fragmented processes and orchestrate end-to-end decision-making and support for all personas to drive better outcomes and continuously improve,” said Hardeep Gulati, CEO of Duck Creek. “Our agent platform combines our leadership in core systems, proprietary insurance domain ontology and expertise, and agent AI with neurosemiotic reasoning to create agents that operate with full context, governance, traceability, and humans in the loop, so carriers can scale AI with confidence and trust.”

Deploying an agency application for underwriting and claims

Duck Creek’s first agent application shows how tailored AI agents can transform high-value workflows.

Agency Underwriting WorkbenchStreamline the submission-to-quote process by applying AI agents to ingest, prioritize, and enrich submissions in real-time. The solution prioritizes high-value deals, automates data collection, and delivers decision-ready submissions. This allows insurers to reduce quote delivery times, improve risk selection, and scale underwriting performance.

Agentic First Notice of Loss (FNOL)Transform billing into an intelligent, real-time experience. Collaborated AI agents capture, verify, and route claims across digital, voice, and mobile channels to improve the policyholder experience while improving data quality during first contact, reducing cycle times, and reducing loss adjustment costs.

Developed in partnership with Google Cloud and powered by the Gemini model, Agentic FNOL introduces features such as insurance policy and coverage validation and early detection of fraud at the point of entry, enabling faster and more accurate claims processing.

These applications demonstrate how Duck Creek’s agent approach goes beyond task-level automation to orchestrate end-to-end workflows to improve efficiency, decision quality, and customer outcomes.

About Duck Creek

Duck Creek is the intelligent core that major insurance companies choose to build on. Built specifically for property and casualty insurance (P&C) and general insurance, Duck Creek unifies the entire insurance lifecycle on a single platform with one data foundation. As an agent platform, we connect intelligence across underwriting, policy, billing, billing, and payment workflows. This workflow involves decision-making and compliance is important. Duck Creek enables carriers to launch products faster, adapt to change faster, and grow with precision and confidence. Solutions are available individually or as a complete suite via Duck Creek OnDemand. Visit www.duckcreek.com and follow Duck Creek on LinkedIn and X.

Media contact:
Marianne Dempsey / Tara Stred
duckcreek@threeringsinc.com

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