ZOOM Communications Inc. has launched ZoomMate, an artificial intelligence (AI) assistant designed to help users turn workplace conversations into completed tasks by connecting meetings to business applications and enterprise workflows.
The product, which will be generally available in North America on June 1, integrates with platforms such as Salesforce, Jira, Slack, ServiceNow, Google Workspace, and Microsoft applications to automate workflows and generate work products from meeting discussions.
The announcement expands Zoom’s AI offering as more companies deploy agent AI systems that can search corporate data, execute workflows, and create business documents with limited user intervention.
“Before, during and after a meeting, ZoomMate connects what was decided and what needs to happen next, across all the systems where work resides,” said Russell Dicker, Zoom’s chief product officer.
According to the company, ZoomMate can search across Zoom, connected enterprise systems, and the web to retrieve information from customer records, project files, service tickets, and meeting content. You can also automate tasks such as scheduling meetings, updating records, creating follow-up actions, and triggering workflows across integrated business systems.
Zoom says its AI assistant can generate presentations, documents, spreadsheets and reports from meeting discussions and company data, and update them as the project progresses.
“The market is moving away from isolated AI helpers to tools that can better connect decisions, data, and workflows across an organization,” said Melody Blue, vice president and principal analyst at Moor Insights & Strategy. “ZoomMate takes a different approach because it sits within the conversation where decisions are being made.”
The company says the platform targets knowledge workers, sales teams, product and engineering groups, and human resources and operations staff by reducing manual administrative tasks and connecting business processes to meeting discussions.
ZoomMate is available to online and direct customers in North America for $20 per user per month, including AI credits. Zoom says the service will expand to additional regions later this year, including Europe, the Middle East, Africa, and Asia Pacific.
