- Sainsbury’s and Microsoft have entered into a five-year strategic partnership aimed at helping the retailer deliver its next-level Sainsbury’s strategy
- Empower store staff with the power of AI to create a more efficient and engaging store and online shopping experience, helping you achieve the highest customer satisfaction and shareholder returns.
Sainsbury plc and Microsoft Corp. today announced a new five-year strategic partnership. It leverages Microsoft's artificial intelligence and machine learning capabilities and Sainsbury's rich datasets to help accelerate the retailer's recently announced Next Level Sainsbury's strategy.
The partnership will improve store operations, increase employee efficiency, provide a more efficient and effective service to customers and provide shareholder returns under Sainsbury's 'Save and Invest to Win' programme. There will be stronger benefits.
Sainsbury's leverages Microsoft products and expert engineering capabilities to bring the power of AI to store employees, making shopping more engaging for millions of customers across the UK, both online and in-store. It will be useful and useful.
This will be supported by Sainsbury’s Colleague Upskilling Programme, helping you learn and grow in the new AI-driven economy.
Sainsbury's uses Microsoft services to transform across three core areas:
- Improving customer experience: Sainsbury's uses generative AI to create a more interactive online shopping experience, improve the search experience for customers, and make shopping more efficient and engaging.
- Empowered store colleagues: Colleagues in stores gain real-time data and insights into key processes, including smarter shelf replenishment processes. By using AI to bring together multiple data inputs, such as edge-of-shelf cameras, colleagues are guided to the shelves that need restocking. Not only will you save valuable time, but you'll also never miss a sales opportunity. Employees in Sainsbury's stores have access to AI-guided support that effectively responds to customer and colleague questions on the spot, giving them more time to focus on what matters to customers, increasing efficiency and helping Sainsbury's You will be able to provide better service to your customers.
- The data that powers Sainsbury's business is built on a smart cloud foundation: Sainsbury's data assets combined with Microsoft 365 collaboration tools, generative AI and machine learning capabilities will enable Sainsbury's to continue to drive revenue through its 'Save and Invest to Win' program. This enables you to transform operations, drive better decisions, and run your business more efficiently. It will be delivered through Microsoft Azure as part of Sainsbury's cloud ecosystem, reducing time to market for new services and innovations.
Clodagh Moriarty, Sainsbury's Chief Retail and Technology Officer, said:
“This is one of the key ways we are investing to transform our capabilities over the next three years, ensuring we take further leaps in efficiency and productivity and continue to deliver first-class customer service. , and will be able to deliver benefits to shareholders.”
Claire Barclay, CEO of Microsoft UK, said: “Today, Sainsbury’s is setting out a bold vision to put AI at the heart of our business and accelerate the development of new services that enhance and transform the experience of our customers and colleagues.
“We are delighted to be working with Sainsbury’s to drive the next generation of retail.”
