Plano, Texas and Bengaluru, India, March 9, 2026 /PRNewswire/ — movea global leader in digital technology and customer experience (CX) services, today announced a strategic partnership with . Kahuna Institutea pioneer in AI-driven support engineering. This partnership combines deep AI and expert services to deliver next-generation technical support solutions that guarantee results, not experiments.
Movate and Kahuna Labs AI Partnership
As companies accelerate the adoption of AI across customer support and front-line operations, many are realizing that the economic impact of AI implementation remains uncertain, especially in complex technical cases where speed of resolution, quality of diagnosis, and consistency are paramount.
Movate and Kahuna Labs are trying to change that.
Together, the companies are developing new commercial and delivery models that combine AI-driven intelligence with expert human support to reduce the total cost of resolving technical problems. As part of the partnership, Movate and Kahuna will deliver a results-driven approach designed to reduce support costs per case by up to 20% in complex support environments while maintaining or improving key performance metrics such as mean time to resolution (MTTR) and customer experience.
Rather than asking customers to absorb the risk of AI experimentation, Movate and Kahuna are working on a model that combines platform intelligence, guided diagnostics, and global delivery expertise to guarantee performance.
Kahuna Institute Troubleshooting Map™ Embed contextual reasoning directly into support workflows, telling engineers the right questions to ask, diagnostics to gather, and actions to take as case complexity increases. the Complexity Score™ While dynamically evaluating the future progress of the case. Integrity Score™ Ensures diagnostic signals needed for fast and accurate resolution are captured early.
Movate provides niche expertise in managing complex technology ecosystems based on deep experience across global managed services, AI-driven engineering, intelligent infrastructure, and end-to-end enterprise platforms and product support. Powered by unique, partnered AI solutions, Movate combines global delivery excellence with a results-driven approach across technical support, professional services, and customer success to help organizations run, modernize, and scale mission-critical operations without disrupting existing systems.
Together, the companies aim to shift support away from volatile and unpredictable cost structures to more decisive, results-oriented economics.
“Companies are under tremendous pressure to demonstrate real returns from their AI investments, especially in customer-facing operations.” said Pradyumna Silahatti, Chief Business Officer, Movate. “Combining Kahuna AI’s data-driven support recommendations with Movate’s global delivery excellence enables a new AI-powered, human-driven delivery model focused on faster resolution and lower cost per case. Together, we are building a results-based approach with measurable value and clear ROI, so our customers have both confidence and empowerment. This is the move from experimentation to execution.”
“Most AI efforts fail not because the technology is weak, but because complex tasks require context, diagnostics, and guided decision-making.” said Sanjeev Gupta, CEO, Kahuna Lab. “Driving success at scale in AI and human partnerships requires critical change management. Teams that don’t adopt AI are limited in their future. Team Movate is adopting AI at an exemplary pace. By partnering with Movate, we are extending Kahuna’s platform to an outcomes-driven delivery and commercial model. This is a transition from AI enablement to AI accountability.”
This joint offering is designed for companies looking to reduce the cost per technical support case, improve MTTR and diagnostic quality for complex issues, and modernize their support operations while continuing to leverage their existing platforms such as Salesforce. Built on an outcome-oriented model, the solution helps organizations de-risk AI adoption by tying adoption to measurable performance and business impact.
Movate and Kahuna Labs are currently working with select customers to validate the model and refine the commercial structure ahead of broader market availability.
About Mobate
Movate is a digital technology and customer experience services company that solves clients’ complex challenges through a results-driven approach to accelerate enterprise transformation efforts. With over 12,000 Movators across 20 locations, a global on-demand network of experts in 60 countries, and over 100 AI accelerators, Movate brings a balanced “Human + AI” model to serve as a technology orchestrator from strategy to execution, backed by engineering and operational excellence. Movate leverages the W(AI)VE™ framework and Mova iO Suite to deliver measurable business outcomes across key verticals including technology, communications, media, retail and e-commerce, CPG, healthcare, financial services, automotive and manufacturing.
For more information, please visit www.movate.com. LinkedIn, Facebook, and Twitter.
About Kahuna Lab
Kahuna Labs provides AI-driven solutions purpose-built for technical support and support engineering. Its platform helps companies solve complex problems faster by incorporating guided inference, contextual diagnostics, and intelligent scoring directly into support workflows.
For more information, please visit www.kahunalabs.ai.
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