Verint Open Platform Adopted to Unify Contact Centre Data and Drive AI Business Outcomes
Melville, New York, June 19, 2024–(BUSINESS WIRE)–Verint® (NASDAQ: VRNT), the CX Automation Company™, today announced that a leading financial services brand selected the Verint Open Platform to support its 1,800-agent contact center. The brand evaluated multiple vendors and awarded the contract to Verint due to its open approach and ability to deliver tangible AI business outcomes.
The Verint Open Platform will consolidate siloed behavioral data into a unified hub within the platform's core. Additionally, the brand will deploy multiple AI-powered bots trained on behavioral data, including the Verint Personally Identifiable Information (PII) Redaction Bot to protect sensitive personal information, the Exact Transcription Bot to accurately transcribe customer calls, and the Data Insights Bot to transform contact centers into data-driven operations.
“Verint was selected due to our ability to easily integrate with brands' existing and evolving ecosystems. Our differentiated open approach enables customers to benefit from rapid innovation and quickly translate AI technology into tangible AI business outcomes, accelerating time to value,” said Steve Seger, chief revenue officer at Verint.
To learn more, visit the Verint Open Platform.
About Verint
Verint® (NASDAQ: VRNT) is a leader in customer experience (CX) automation. The world's most recognized brands, including more than 80 of the Fortune 100, use the Verint Open Platform and teams of AI-powered bots to deliver tangible AI business outcomes across their enterprise.
Verint, the CX Automation Company, is proud to be certified as a Great Place To Work.®For more information, visit Verint.com.
This press release contains “forward-looking statements,” including expectations, projections, views, opportunities, plans, strategies, beliefs and statements of similar effect relating to Verint Systems Inc. These forward-looking statements are not guarantees of future performance and are based on management's expectations that involve a number of risks, uncertainties and assumptions, any of which could cause actual results to differ materially from those expressed or implied in the forward-looking statements. For more information about these risk factors, see our Annual Report on Form 10-K for the fiscal year ended January 31, 2024 and our other filings with the SEC. The forward-looking statements contained in this press release are made as of the date of this press release, and Verint assumes no obligation to update or revise them or to explain why actual results may differ, except as required by law.
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