monday.com has rebuilt its software into what it calls an AI work platform, and describes the change as the biggest in its history.
This move puts AI agents at the center of the product across teams including marketing, sales, human resources, support, procurement, and operations. Agents built into existing platforms can be configured by non-technical employees.
The changes also signal a broader shift in the way monday.com presents its business to customers. The company, primarily known as a time management software company, claims that users now want a system where human staff and software agents work together within the same workflow.
According to monday.com, agents use live business data and operate within existing permissions, security controls, and governance settings. With human oversight in place, you can handle tasks like planning campaigns, identifying leads, closing support tickets, onboarding new employees, and processing purchase requests.
According to monday.com, the company’s platform is used by more than 250,000 customers worldwide. The company aims to leverage its installed base to expand from project and workflow management to broader AI-focused software products.
This update also adds links to external AI systems. Customers can now connect the platform to OpenAI’s ChatGPT, Anthropic’s Claude, and Microsoft 365 Copilot through one-click integrations, and the new AI Platform Gateway is designed to provide access to multiple large-scale language models.
In addition to these changes, monday.com has introduced a new AI-based development tool called monday vibe and a redesigned mobile app. The mobile update combines Sidekik Assistant and AI agent management in one interface.
The announcement is framed as a response to the gap between companies’ spending on AI and the practical application of the technology in daily operations. monday.com cited figures showing that while access to AI tools is expanding, fewer organizations are converting a significant portion of their experiments into production use, and fewer are using AI to significantly reshape their businesses.
Co-founder and co-chief executive officer Roy Mann said the new approach was designed based on the needs of existing customers.
“Our customers run real businesses in a rapidly changing world and need a platform built for that reality,” said Roy Mann, co-founder and co-chief executive officer of monday.com. “So we built it. monday.com is now a place where people and agents work together. The true measure of a platform is not what it does, but what it lets people do. When you put the right technology in someone’s hands, it starts to change their sense of what they can accomplish and even who they are at work. That’s the response we’re already hearing from our customers.”
platform shift
For monday.com, this announcement is about more than just adding AI capabilities to its existing products. This change is presented as a restructuring of the underlying platform and is intended to make AI agents part of daily operations rather than a separate tool to be used alone.
This is important in the software market, where many vendors are introducing generative AI assistants, but few are redesigning their products around autonomous or semi-autonomous agents that can operate within business processes. monday.com’s approach relies on integrating these agents into the same infrastructure that already manages tasks, records, workflows, and user access.
The company claims that this structure allows AI systems to directly access current operational data while keeping it within existing controls. In practice, this can be attractive to companies that want to automate more processes but are wary of moving sensitive work outside of established software environments.
Co-founder and co-chief executive officer Eran Zinman explained that the move is a response to the size of the company’s customer base and the expectations that come with it.
“This is the biggest change in our company’s history, and we are fully committed to our new vision,” said Eran Zinman, co-founder and co-chief executive officer of monday.com. “We have 250,000 customers who run their businesses on monday.com, and we owe them more than any other AI capability. We owe them a platform built for what’s next, and that’s what we’re releasing today.”
This announcement adds to a broader push across the software industry to make AI part of everyday business systems, rather than just another layer on top. monday.com predicts that customers will want to incorporate these tools into the software they already use to organize work, assign tasks, and manage internal processes.
The challenge is to show that agents composed of non-technical staff can consistently deliver useful results across departments while maintaining the controls that enterprises require for security, governance, and accountability.
For now, monday.com is announcing this release as a structural change to the core product rather than an incremental update, with AI agents, external model integration, developer tools, and mobile management built into the same platform.
