“With its unique combination of KYC-compliant identity verification, real-time fraud prevention solutions and expert support, VideoIdent Flex is a powerful tool for the UK market.”
IDnow announced the launch of VideoIdent Flex, a new version of its expert-driven video verification service that blends advanced AI technology with human interaction.
European identity verification providers are focusing on compliance related to identity fraud, know-your-customer (KYC) and anti-money laundering (AML) processes, and ensuring fair access and inclusion in today's digital world beyond fully automated processes. We are tackling the growing challenge of security.
Redesigned specifically for the UK market
Redesigned specifically for the UK market, VideoIdent Flex combines high-quality live video ID verification with hundreds of trained verification experts to effectively deter fraudsters and money mules while ensuring authenticity of customers have equal access to digital services.
The company believes that unlike fully automated solutions based on document validity or biometric validity features, this human-machine collaboration not only improves onboarding rates and prevents fraud. , added that trust and peace of mind for both end users and organizations will also be enhanced.
Human-based video calling solutions supported by AI improve customer conversion rates, reduce rising fraud activity, increase inclusivity, and tackle a range of complex online verification scenarios while ensuring high-end service right through to the end. Designed and built to deliver an experience. client.
Complete service for VIP onboarding
Bertrand Bouteloup, Chief Commercial Officer at IDnow, commented: “VideoIdent Flex represents a breakthrough in identity verification, combining AI-based technology with human intuition. In the face of evolving fraud techniques and steady UK bank branch closures, our solution VideoIdent Flex helps UK businesses stay competitive by leveraging 10 years of video verification experience and fraud insights to provide a white glove service for VIP onboarding. is a powerful tool for the UK market with a unique combination of KYC-compliant identity verification, real-time fraud prevention solutions, and expert support.
“Identity is incredibly subtle. It is as complex as we are as humans. , our solution reinforces the importance of leveraging the dual benefits of advanced technology.As UK bank branches, especially in rural areas, become closed and interactions become increasingly digital, our solutions are designed to help customers of all ages, disabilities, and those with disabilities. , provides a means to maintain human relationships between companies and their end customers, regardless of their neurodiversity.
“VideoIdent Flex is designed from the ground up for organizations that cannot rely on a one-size-fits-all approach to ensuring customers are who they say they are. The combination of video capabilities and our experts adds a powerful layer of security, especially for businesses and customers that require face-to-face interactions.”
Customizable video verification tool
VideoIdent Flex customizes checks as required by financial services, mobility, telecommunications and gaming regulators, providing a streamlined solution for any industry or region.
According to IDnow, this solution has the following key features:
- Customizable: Predefined configurations to meet specific industry requirements or local regulations.
- Expert-led: High-quality live video verification is performed by trained identity verification experts to ensure accuracy, reliability, and compliance for a high level of assurance.
- Extensive documentation coverage: Supports a wide range of documentation to promote global reach and inclusivity.
- Real-time fraud prevention: Advanced fraud detection capabilities, including AI-driven analytics and manual checks, combat evolving fraud tactics and protect against social engineering fraud, documents, and especially for high-risk use cases and products. Helps protect against tampering, projection, and deepfakes.
- High-risk individual verification: Review applications from high-risk individuals, such as politically exposed persons (PEPs) and high-risk countries. Or assess where fraud is likely to occur with real-time decisions without alerting you to suspicions.
