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If HR leaders are underperforming, trust in the HR function can erode. Beyond task-level AI implementationaccording to the July 22 survey results.
HR professionals say they use AI for content creation (86%), brainstorming (83%), and information synthesis (81%). But, according to Culture Amp, which conducted the study, organizations need to move to agent workflows to maintain trust.
But as HR departments assert control over their AI strategies, the idea that the technology can “significantly improve the way we get work done” is fading away, according to a survey of 264 HR professionals across continents. Fewer than 4 in 10 HR practices are moving to some type of AI automation, and only 34% say they use agent workflows, meaning most organizations are using AI “as a smart assistant, rather than as an autonomous agent operating within limited authority,” Culture Amp said.
“Practitioners are hesitant to experiment with autonomous AI systems in the wild as headlines about AI-related layoffs create anxiety in organizations,” the company said in a press release. “But the data clearly shows that people who overcome that fear experience transformation two to three times faster than other people.”
Notably, our findings show that 54% of C-suite leaders are already using AI as an agent, compared to 37% of C-suite HR leaders and 16% of individual contributors, which may indicate HR leaders’ enthusiasm but reluctance to force such use across departments.
Other studies have shown that when employees are guided and refined using AI as an agent, their performance tends to improve. of Most successful users of AIAccording to research from KPMG and the University of Texas at Austin, AI is being treated less as a tool to which tasks can be delegated and more as a collaborator that must be monitored.
However, in the AI era, HR leaders also need to Duty to respect humanitysaid experts at the SHRM annual conference in June. Doing so may also mean that HR needs to: Let’s talk about ROI again. In his keynote address, SHRM President and CEO Johnny Taylor said people are concerned about certain uses of AI technology. Otherwise, he says, HR departments risk “extinction.”
