This project is supported through a collaboration between Amdocs and NVIDIA and leverages the NVIDIA AI Platform, including NVIDIA AI Enterprise with NVIDIA NeMo and NVIDIA Microservices, a collection of easy-to-use microservices for building, customizing, and deploying generative AI models.
Amdocs, Leading provider of software and services to communications and media companies announces selection by e& UAE, The flagship communications division of global technology group e& in the United Arab Emirates will integrate generative AI (GenAI) into its business systems.
Amdocs' GenAI platform amAIz allows e& UAE to easily integrate GenAI services across its ecosystem. e& UAE leverages the amAIz library of predefined communications agents and skills to improve business efficiency, reimagine customer experiences and interactions, and increase revenue opportunities across multiple communications domains.
As part of the amAIz platform, Amdocs also provides carrier-specific guardrail control mechanisms with logging and auditing capabilities, role-based access controls, and privacy compliance measures to provide a safe and secure approach to GenAI integration. Amdocs amAIz helps ensure that GenAI tasks are matched to the “best-of-breed” underlying model, delivering accurate, cost-effective, carrier-specific GenAI experiences with field-proven results and delivering carrier-grade benefits.
This project is supported through a collaboration between Amdocs and NVIDIA and leverages the NVIDIA AI Platform, including NVIDIA AI Enterprise with NVIDIA NeMo and NVIDIA Microservices, a collection of easy-to-use microservices for building, customizing, and deploying generative AI models.
“This partnership with Amdocs expands on our recent work on AI-enabled carrier autonomous stores, and underscores our commitment to innovation, constantly enabling new efficiencies and improving the customer experience.By being one of the first service providers to integrate generative AI, we are leading the way in transforming the industry for an AI-driven future. We are deploying carrier-specific agents with built-in guardrails to enhance customer care, retail, and network operations, reduce resolution times, and act smarter.''This is a practical step to responsibly, securely, and cost-effectively scale innovation and deliver tangible results for customers. ”
– Mr. Marwan Bin Shakar, e& UAE Acting Chief Technology and Information Officer (CTIO)
“Our partnership with e& UAE is important proof that generative AI is playing a key role in transforming the telecommunications industry. e& UAE is now an early adopter of generative AI to bring measurable improvements to its business, delivering an enhanced experience to its customers and increasing operational efficiency at the same time. Brought to you through our continued collaboration with NVIDIA, this is not just a technological milestone, but a production-scale generative AI initiative. This is a significant turning point in experience innovation, and we plan to expand into even more key communications domains in the future.”
– Anthony Goonetilleke, Group President and Head of Strategy, Technology, Amdocs
“AI agents are defining the future of work by powering generative AI with inference and taking results-oriented actions. By integrating Amdocs amAIz with the NVIDIA AI enterprise software platform, e& UAE will be able to easily deploy and scale AI applications, accelerating time to value for customer experiences.”
– Chris Penrose, Vice President of Communications Business Development, NVIDIA
