Workplace leaders and employees can use the platform's AI assistant to receive instant product support, book desks and rooms, and gain usage and workplace insights.
Alpharetta, Georgia, April 15, 2024–(BUSINESS WIRE)–OfficeSpace Software (“OfficeSpace”), the top-rated workplace management software on G2's software review site, today announced “Ossie,” an AI assistant that provides instant product support, on the platform. We introduced AI. . Ossie also allows users to complete actions within the platform such as booking a desk or room, submitting a support ticket, providing insights from user queries on usage, employee experience, portfolio trends, etc. It is also helpful.
Ossie is the first AI assistant of its kind on the market and is governed by responsible and ethical AI practices. A team of product and engineering leaders specializing in enterprise data, AI, and user experience solutions built OfficeSpace's Ossie AI on top of his advanced LLM (Large-Scale Language Model) to provide micro and macro support for all users. designed to generate insights. The team applied human-centered design principles such as NLU (natural language understanding) to handle user requests in a highly intuitive and supportive manner.
“By enabling GenAI to capture and use relevant information, we can help users do their jobs faster and easier. We can deliver a world-class employee experience that attracts and retains talent,” said Chief Andres Avalos. Head of Product at OfficeSpace and former Head of AI Governance and Data Quality at IBM. “We deliver highly personalized experiences with accurate, contextual responses that connect teams to their workplaces and each other.”
“As we practice ethical and responsible AI, we monitor our platforms and programs to ensure ultimate transparency, fairness, and data privacy at all times. Users can opt out of our AI features at any time. “It also allows you to maintain control from a governance perspective.” Kiley Reynolds, Senior Vice President of Engineering, OfficeSpace
Erin Mulligan Hellgren, CEO of OfficeSpace, emphasized the strategic importance of Ossie to the company's growth strategy, saying: “By bringing AI to our platform, our clients will have more power to effectively manage their workplaces, the insights they need to drive their strategies, and a true partner. Achieve value every day with our solutions.”
“We are leveraging the power of facility management and real estate teams facing hiring freezes, budget constraints, and labor shortages, in addition to parts and equipment shortages, shrinking budgets, inflation, and recession concerns.” We expect this to help expand the work order,” Avalos shared, citing a 2023 JLL study. “In the future, AI will help teams with each of these challenges.”
The team imagined users interacting with Ossie when they start their day with a cup of coffee, and created an intelligent and friendly character represented by an iconic office fixture: a coffee mug. Two of her AI stars radiate outward, symbolizing the constant penetration of Ossie's insights. provide. “We say he is full of insight and freshly brewed all day long. This is what everyone wants from his Gen-AI solutions: fast, easy, and accessible. This support is possible,” explains Saharamradi, Vice President of Products. The team infused Ossie's design with warmth and connection to reflect OfficeSpace's human-centered design ethos.
To learn more about Ossie, OfficeSpace's AI vision, commitment to ethical AI practices, or a live demo, check out our blog with exclusive video featuring Andres Avalos, Chief Product Officer, and Sahara Muradi, VP of Product Please refer to the.
About OfficeSpace software
OfficeSpace is a workplace management platform that enables the future of work, with software that helps teams plan, collaborate, and execute in a hybrid workplace. The world's top companies use OfficeSpace to make the most of their space with intuitive space planning, desk and room reservations, employee wayfinding, visitor management, workplace intelligence, and AI. It connects people in the world. OfficeSpace was named “Easiest to Use,” “Most Meets Your Requirements,” “Most Likely to Recommend,” and “Overall Leader” for Spring 2024 on G2's enterprise software review site. OfficeSpace was also featured in Gartner's Top Suppliers of 2023 Workplace Experience Applications Market Guide. The company is backed by Vista Equity Partners and Resurgens Technology Partners. Follow OfficeSpace on LinkedIn. @OfficeSpace Software.
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contact address
Heather Larrabee, Chief Marketing Officer
720-326-8762
press@officespacesoftware.com
