There is a deep division between how patients and doctors view the use of artificial intelligence (AI). Doctors overwhelmingly support the use of AI. Two-thirds of doctors have already incorporated that into their practice. However, patients are even more concerned that AI can constitute misinformation and further reduce the already negative and unsympathetic medical interactions of completely robotics.
This gap exists in other areas as well. Business executives believe that AI has improved customer service, but actual customers disagree. 88% prefer human interactions, and almost half say “their biggest complaint was unable to reach human.”
Now, in light of the splitting of new research, it shows that patients do not trust physicians who use AI. They don't think they have much empathy and are not good at work. And given these beliefs, is it surprising that patients also reported that they are unlikely to make an appointment with such a doctor?
This study was conducted by Florian Reiss, Florian Reiss and Wilfried Kunder of the University of Werzburg, and featured German Charite Anniversaries Medemedissimbellin. Jama Network opens.
According to the researchers, “Potential reasons for existing skepticism can include concerns that physicians are too dependent on AI, and that using AI can reduce concerns about patient-doctor interactions and rising data protection and healthcare costs.”
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