Now, its mission is to use artificial intelligence to handle non-emergency calls at the 911 center. Aurelian raised $14 million in the Series A funding round to support more emergency communications centers (ECCs) in the United States, according to Wednesday (August 27). press release.
Aurelian CEO and co-founder Max Keenan The release stated that the lack of personnel and increased responsibility “has been over-expanded and overworked the ECC.”
“At Aurelian, our sole purpose is to help them best serve our community,” Keenan said in the release. “Colltakers on the 911 are trained to handle emergencies rather than parking complaints. Aurellians reduce burnout and help communicators stay focused on the situations that matter most.”
Launched in 2024, Aurelian's System serves nearly 5 million Americans, automates an average of three-quarters of non-emergency calls to customers, and according to the release, it handles noise complaints and parking violations, without involving human dispatchers. This saves each dispatcher on average three hours a day.
Dispatcher jobs have the highest turnover rate in the country, TechCrunch It has been reported Wednesday. These workers are often required to work overtime, with 12 or 16 working days common in some places.
“The reason we are focused most on 911 is because it's the industry that has the most rapid issue,” Keenan said according to the report. “I think these telecoms should have a chance to take a break or go to the bathroom.”
Meanwhile, many companies employ AI to take on the role of customer service.
for example, Airbnb In May, half of those users said they were looking at it. AI Bot To handle customer service issues.
Salesforce CEO Mark Benioff I said it in June ai He handled between 30% and 50% of his company's engineering, coding, support and service jobs.
“We all have to grab our heads around this idea that AI can do what we were doing before.
The “digital labor revolution” led by AI tools adds up to $3 trillion to $12 trillion in digital labor, including AI agents and robots.
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