Restaurant chain Applebee's and ihop Reportedly, they will begin using artificial intelligence (AI) tools for both customer-facing and back tasks.
chain” Parent company, Dine Branddeploys AI in 300 franchisees and 3,500 stores, Wall Street Journal (WSJ). It has been reported Quote an interview with Dine Brands' Chief Information Officer on Friday (June 20th). Justin Skeleton.
“AI is moving quickly. I think it's embedded in everything we do,” Skeleton said in the report.
According to the report, one tool added to all franchisees is AI-driven technical support, which allows field technology services staff to query the company's database rather than searching for answers using natural language.
Dine Brands also deploys an AI-powered “personalization engine” that uses data about customers' previous purchases to automatically recommend new or additional items and provide customized promotions to diners.
The company is also working on using AI-powered cameras to add a “personalization engine” to servers and tablets used by customers. Detect If you are following the report, clearing tables and developing an AI app to help restaurant managers with staffing and other daily tasks.
IHOP said it would partner with Google Cloud in August 2023 to leverage the company's recommendations AI technology, including digital ordering. Target messaging.
The company said at the time that the partnership injects AI into the online ordering experience, making it easier for guests to order and find their favorite items. and Discover new things related to their interests.
Restaurants are increasingly adopting technology automation PYMNTS Intelligence says to address staff shortages American Express Collaboration, “Why more restaurants need to chew on digital transformation. ”
The report found that 67% of facilities using automation said they directly benefited the diner experience.
Another separate deployment of AI in this sector reported June 13 That Quick Service Restaurant chain chipotle pepper When adopting an AI employment platform, it reduces employment time by 75%.
Sound Hound AI In November, it said its voice AI solution was deployed by seven of the top 20 Quick Service Restaurantusing technology for drive-thru, phone ordering, kiosks and mobile apps and We will support our staff.
