Travel technology provider Amadeus has partnered with Microsoft to deliver the power of AI to simplify hoteliers' ability to find and understand business intelligence.
Amadeus will incorporate Gen AI into an innovative new chatbot in its Business Intelligence Suite debuting on Agency360+. The chatbot is powered by Azure OpenAI services and is built on a partnership between the two technology companies.
Amadeus
In addition to providing access to comprehensive travel agency and corporate booking data available on the platform, hoteliers can use Amadeus Advisor, a new chatbot, to input complex data requests and get quick answers in natural language.
Another benefit of applying Gen AI is that it can instantly gather granular level of insights to speed up complex data analysis and make more strategic business decisions, and its simplicity allows even non-technical staff or novices to access information by simply typing in a chatbot search and leveraging the results.
“We're excited to collaborate with Amadeus on this innovative AI-powered experience, leveraging both their deep travel and hospitality expertise and the capabilities of Azure OpenAI Services,” said Julie Shinock, managing director, travel, transportation and logistics, Microsoft.
Julie Shinock.
“Amadeus Advisor delivers a more intelligent experience to hoteliers around the world, accelerating real-time decision-making and operational efficiency. This is another step in our strategic partnership with Amadeus as we together drive innovation and shape the future of travel.”
Michael Yeomans, Business Intelligence and Data Solutions at Amadeus, added: “At Amadeus, we’re committed to innovating to shape the future of hospitality technology and the Amadeus Advisor chatbot, powered by Azure OpenAI services, is a great example of this ambition coming to life.
“This is a transformational step in our service by providing more intelligent and responsive technology, an improved user experience and eliminating the need for hoteliers to manually dig through data. The tool quickly presents complex information in a simple, easy-to-understand format, freeing up hoteliers' time to focus on more strategic initiatives that drive revenue.”
