Air France KLM, a French Dutch airline, has partnered with Accenture and Google Cloud to launch a dedicated Generated AI (Gen AI) factory designed to accelerate innovation and operational transformation across the airline group.
Hosted on Google Cloud and developed in collaboration with Accenture, the initiative provides a scalable framework for testing, managing and deploying Gen AI, agents, and machine learning models tailored to the needs of the group. Gen AI Factory already drives concrete results in areas such as ground operations, engineering and maintenance, and customer service.
In factories, Air France-KLM can more efficiently identify high-value use cases and deploy them at scale using sharing tools, methodologies, and cross-functional expertise. According to the airline group, the ability to move from experiments to enterprise-ready deployments has improved development speeds by more than 35%.
The collaboration is based on previous work between Accenture and Air France-KLM to modernize the airline's digital core. That effort saw the migration of key applications to the cloud, paving the way for faster, more agile deployments of GEN AI capabilities. Air France-KLM has since developed a private AI assistant and search organization (RAG) tool that combines large-scale language models with internal search capabilities to support complex tasks such as diagnosing and repairing aircraft damage.
An important aspect of this initiative is to enable internal teams to leverage AI on real business challenges. Through co-hosted “genai Days,” employees were trained on how to use factory tools to develop solutions that have measurable impacts, such as cost savings and new revenue opportunities.
Sabine Bechelani, Managing Director of Travel and Client Account Leads at Accenture, said: “This collaboration demonstrates how investment in a robust, cloud-driven digital core can enhance organizational resilience and agility.
“We've been working hard to get started,” said Isabelle Fraine, Managing Director, Google Cloud France.
Julie Pozzi, head of data and AI at Air France-KLM, described the Gen AI initiative as a shift that is more than just technology.
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