AI in the workplace: Redefining jobs, skills, and relationships

AI For Business


Mo Gawdat at the recent Qatar Foundation Education Cities Speaker Series.

Doha, Qatar: Artificial intelligence is fundamentally redefining the world of work. But speaking at the Qatar Foundation’s Education City Speaker Series, Mo Gawdat reassured those fearing a technological takeover of the workplace, saying, “AI will reshape roles, but it should not wipe out entire industries or local economies.”

The former Google X chief business officer and best-selling author argues that the narrative that AI will destroy jobs is false. For him, the real challenge lies in inequality: “It’s not the jobs that are in short supply, it’s the workers. The real problem is wage and income inequality.”

His perspective reframes the debate and suggests that the danger is not automation itself, but how society values ​​human labor.

Dr. Khaled Haras, Senior Vice Dean and Professor of Computer Science at Qatar Foundation (QF) Partner University Carnegie Mellon University-Qatar (CMU-Q), adds to this perspective.

He acknowledged that some of the concerns were valid, saying, “The reality is that a lot of jobs will actually be replaced, so some of those concerns are justified.” But the bigger issue, he stresses, is preparation.

“Our current workforce is ill-equipped to integrate and become more effective with this rapidly evolving AI ecosystem, creating a paradox where younger employees skip basic skills while seasoned professionals resist new tools,” he says.

This tension highlights the need for balanced adaptation, and efficiency gains are already visible. Dr. Halas points out: “AI provides more efficient access to extracted information and data, greatly increasing the efficiency of everyday human activities such as summarizing emails, drafting slides, coding, and media production.”

These advances lower the barrier to entry and allow employees to quickly complete tasks that once took hours. But Gaudat reminds us that human qualities remain central: “Changes in technology can create opportunities for greater emotional intelligence than formal qualifications. Rather than replacing human connection, AI is amplifying the need for it.”

The World Economic Forum predicts that more than 1 billion jobs will be transformed over the next 10 years, and Dr. Halas explains what this means. “The transformation of work means the set of expected skills will need to evolve, and workflows will become increasingly AI-assisted,” he explains. “For professionals, AI becomes a ‘peer’ that handles mundane tasks, allowing humans to focus on curation, creativity, and finding a particular spin or angle.”

Gawdat said: “AI isn’t coming to do your job. Someone who knows how to use AI is coming. The reality is that jobs aren’t going away, but the way they’re done will change dramatically.”

“What we will see is not mass unemployment, but a filtering process where the least adaptable workers lose out and AI-employed workers succeed in their newly transformed roles.”

Dr. Halas also raised regional concerns, noting that the Middle East has an opportunity to leapfrog its legacy systems, but countries face “digital sovereignty” risks if they become too dependent on external AI providers.

“If a nation doesn’t invest in its own AI capabilities, its entire functionality will depend on external entities like OpenAI and Anthropic,” he says. “This is a new form of economic control in which the functioning of the state can be effectively guided by the decisions of external companies.”

Eventually, Dr. Halas and Goudat both return to the human dimension. “The future of work is not about fewer jobs, but better jobs,” Gaudat says. Dr. Halas echoes this sentiment, saying, “We must adapt not only the way we work, but also the way we define meaning itself. We must rethink our economic and governance systems and anchor them in human connection, empathy, and our deepest values.”

“And as the digital world becomes more complex, we must hold ever tighter to our humanity and remind ourselves that progress only makes sense if it serves people and improves human well-being.”



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