Tollring has announced two new advanced AI capabilities within its conversation analysis and recording suite.
New CIQpilot and Auto QA capabilities enable businesses to analyze and evaluate all recorded conversations at scale to provide deeper insights, strengthen compliance, and improve customer experience.
CIQpilot is a conversational interface that gives administrators a deeper look into their data using natural language. Users can ask questions and follow up with deeper questions to quickly uncover the real meaning behind customer conversations. This shifts the focus from what happened to why it happened, uncovering trends proven by real-world customer interactions, and making insights readily available and easily accessible.
Auto QA, Tollring’s advanced AI-powered conversation intelligence feature, provides automated quality assurance and assessment with over 90% accuracy. Auto QA automatically evaluates every conversation, providing a complete view of the customer experience that is consistent and scalable across your organization.
Tollring Auto QA fully automatically evaluates every interaction and drives specific business outcomes.
Tony Martino, CEO of Tollring, said: “Our team is focused on delivering exciting AI innovations that put our products in a class of their own and transform how users learn from customer conversations.
“Many of our customers are highly aligned, sales-driven organizations. They can now go beyond traditional scripts and scorecards to embed improvements into their daily operations and deliver consistent, secure, and scalable insights that deliver measurable benefits across sales performance, compliance, and customer experience.”
