Zoho Unveils Customer-Centric AI Strategy That Draws the Lines on Delivering Richer Customer Experiences
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Hyther Nizam, MEA President, Zoho Corp
Zoho Corp, the world’s leading technology company, has announced that it has embedded 13 Generative Artificial Intelligence (AI application augmentation and integration powered by ChatGPT) into various Zoho applications.
Generative AI is the latest step along the company’s innovation roadmap, fusing third-party intelligence with Zia, Zoho’s powerful AI engine running on Zoho’s secure cloud. Leveraging Zoho’s 10-year investment in AI, this integrated model significantly improves the customer experience, adds significant value, and better protects user privacy.
“The fusion of ChatGPT’s generative AI and in-house developed AI capabilities reflects Zoho’s deep R&D-first culture, providing users with a more intuitive, efficient and secure experience,” said Zoho Middle East & Africa. Haiser Nizam, president of the company, said. “As a technology partner, Zoho’s customers have come to respect and continue to trust us to stay ahead of the curve while maintaining core principles such as privacy and value.” We will continue to deliver on this promise without compromise.”
A new generative AI extension powered by ChatGPT, available on Zoho’s Marketplace, complements the extensive portfolio of AI technologies already supported by Zoho.
As part of the announcement, Zoho also unveiled a comprehensive customer-centric AI strategy focused on three core tenets: customer experience, customer privacy and customer value. Zoho’s development of his AI strategy includes a roadmap for platform expansion and innovation focused on delivering superior customer experience and value while ensuring the highest levels of customer privacy and security. increase. Zoho has run and implemented his AI (Zia) within their product portfolio and developed in-house technology running on the company’s private his cloud.
In the near term, Zoho will accelerate Zia’s integration with third-party intelligence, as well as the introduction of ChatGPT, bringing the latest technology to its broad portfolio of business solutions. As Zoho evolves, the company intends to bring generative AI technology in-house so that his 90 million users around the world can benefit from intelligent experiences and Zoho’s superior value and privacy standards. . Additionally, Zoho is currently developing its own Large Scale Language Model (LLM) that can speak, summarize, paraphrase, and adapt to new tasks using zero-shot learning techniques. This enables seamless AI-driven communication and knowledge discovery like never before.
