We announced a strategic partnership with French startup Mistral AI to strengthen and accelerate the use of generative artificial intelligence (gen AI) across the bank.
By integrating our global financial expertise with Mistral AI’s cutting-edge technology, we aim to improve business processes, save your employees time, and help you better serve millions of customers around the world.
This multi-year partnership will provide access to Mistral AI’s commercial models, including future developments.
Under this agreement, our team will collaborate with Mistral’s applied AI, science, and engineering teams to develop generational AI solutions across the organization.
valuable opportunity
We are continually evaluating a wide range of large-scale language models (LLMs) as part of our technology strategy and have identified valuable opportunities to leverage Mistral’s AI expertise to enhance our internal tools.
These include AI-powered platforms used by colleagues around the world to assist with productivity tasks, such as:
- Create business tasks that support various needs across the bank. For example, it enables customer-facing teams to quickly deliver customized communications, marketing teams to launch highly personalized campaigns, and procurement teams to identify risks and savings opportunities.
- Enhance financial analysis of complex and document-intensive customer loans or financing decisions
- Multilingual Reasoning and Translation Services: Helps you translate and validate information needed for customer interactions in multiple languages.
- Accelerate development innovation cycles: Enable teams to prototype, validate, and launch new processes and features faster.
Our partnership with Mistral is based on our investment in the latest AI technology with a focus on increasing business efficiency and improving customer service.
Our future focus areas include customer-facing innovations such as improved credit and lending processes, enhanced customer onboarding, and anti-fraud and anti-money laundering checks.
“An exciting step”
“Our partnership with Mistral is an exciting step forward in HSBC’s technology strategy, allowing us to further enhance our AI capabilities across the bank,” said Group CEO Georges Erhederi.
“This partnership will give our colleagues the tools to help them innovate, simplify their daily work, and free up time to deliver for our customers.”
Both organizations are committed to the responsible use of AI and will work together to ensure that all deployments adhere to the highest standards of AI transparency, data privacy, and technology development.
Arthur Mensch, co-founder and CEO of Mistral AI, added: “Our highly customizable, enterprise-grade Frontier AI solution reinvents HSBC’s workflows and services while ensuring full ownership of data.
“Together, we will deliver high-end, AI-powered productivity tools to HSBC employees and a new generation of banking services to millions of customers around the world.”
