The partnership focuses on three major digital transformation projects that combine Vodafone Qatar’s network strengths with Microsoft’s cloud and artificial intelligence capabilities.
vodafone qatar, In partnership with Microsoft, has introduced a suite of cutting-edge digital solutions designed to increase the nation’s connectivity, strengthen cybersecurity resilience and improve customer experience. The new technology is in line with Qatar National Vision 2030 and was announced at the Mobile World Congress in Qatar.
The partnership focuses on three major digital transformation projects that combine Vodafone Qatar’s network strengths with Microsoft’s cloud and artificial intelligence capabilities.
A key highlight is the introduction of an AI-driven interactive voice response (IVR) system that modernizes the company’s call center operations. Powered by smart automation and Vodafone Qatar’s internal knowledge base, the system manages international calls, supports basic customer inquiries, escalates complex issues and sends automated follow-up notifications. Users can work with AI agents for quick assistance, or switch to human staff for more customized support.
Vodafone Qatar is also launching next-generation voice services built on Azure Communication Services. This feature allows customers to make secure, high-quality calls directly through the MyVodafone app without incurring roaming charges or unexpected charges. The service runs over Wi-Fi, broadband, or mobile data and offers real-time billing, regulatory compliance, and carrier-grade performance.
Another important development is the ongoing construction of an AI-powered Cybersecurity Operations Center (CSOC) supported by Microsoft’s Security Copilot. The center is expected to streamline security investigations, improve the accuracy of threat detection, and use specialized AI agents to improve data protection and operational reliability.
His Excellency Sheikh Hamad Abdullah Jassim Al Thani, CEO of Vodafone Qatar, said the partnership strengthens the company’s commitment to innovation and reinforces its commitment to cybersecurity leadership. He pointed out that integrating Microsoft’s AI solutions with Vodafone’s robust infrastructure can accelerate the country’s digital progress.
Ahmed El Dandachi, General Manager of Microsoft Qatar, highlighted the growing importance of AI agents in driving digital modernization. He said these intelligent tools will help set new industry benchmarks by enabling businesses to adapt quickly, improve efficiency and provide superior customer service.
