At the CAPA Airline Leaders Summit – World in December 2025, Mr. Mehta presented a compelling vision of how augmented reality (XR) and artificial intelligence (AI) will move beyond experimentation to core tools in the aviation industry.
This session explored how immersive technology is already delivering tangible benefits across training, operations, and the passenger experience, while laying the foundation for the next era of digital engagement in flight.
Airlines are deploying XR to transform crew training, enabling realistic and reproducible simulations that improve safety, accelerate learning curves, and significantly reduce training costs. AI-driven content creation and analytics will further improve efficiency, allowing airlines to customize experiences, anticipate operational needs, and optimize performance at scale.
At the same time, immersive in-flight entertainment and bring-your-own-device strategies are redefining passenger engagement, offering richer, more personalized journeys without adding weight or complexity to the aircraft cabin.
Looking to the future, Meta’s work on next-generation augmented reality devices, including Orion smart glasses, points to a future where contextual, real-time information is seamlessly integrated into both crew workflows and passenger experiences.
From interactive navigation and service guidance to immersive destination previews, XR promises to change how travelers interact with airlines and the world around them.
Backed by significant long-term investment and real-world deployments, Meta’s aviation roadmap shows that XR and AI are no longer futuristic concepts, but practical tools that deliver measurable value today.
This session will provide a strategic lens on how immersive technologies will shape airline competitiveness, operational resiliency, and customer engagement over the next decade.
