Written by Pramod Sharda
Currently, 35% of all businesses on the planet are using AI tools to improve their business. And that number will jump to 50% by the end of 2024. Are you already part of one of these companies or is there still a way to unlock the power of AI in your workplace?
Artificial intelligence is now helping companies innovate in basically every field. AI and AI-assisted tools can do everything from helping NASA optimize spacecraft to implementing a new automated ordering screen for your local ice cream shop.
However, one particularly important area where many companies around the world still benefit is: AI in business communication. A little AI magic can improve the way companies communicate with employees, shareholders, customers, and the media.
- chatbot
Now, every time you open a website, two things always happen. First, you need to click on the “Your privacy is important to us” pop-up. Then you'll be greeted by a friendly little chatbot in the corner, ready to help you with anything you need.
But it's not 2015 anymore. Unlike in recent years, there is usually no real human behind these virtual assistants, filling in the answers to all your questions. Rest assured, these chatbots are automated AI tools, powered by things like ChatGPT, that generate answers to basic queries.
Introducing a chatbot to your company website is the perfect way to instantly free up the hands and timesheets of multiple employees. Regardless of the size of your business, you no longer need a team sitting behind a computer screen copying and pasting the same generic answers to satisfy your customers' interests. Or you may have lengthy discussions with customers when you should be nudging them towards a purchase rather than driving them away.
Whether you develop your own AI-driven chatbot software or buy it online, your business will increase website traffic, learn more important and useful skills within your company, and improve employee satisfaction. I'm sure you will.
- email automation
How many emails do you think are sent every day? Is it in the millions or even billions? It is estimated that 361 billion emails are sent around the world every day.
Imagine how much time your company could save if you could automate the majority of your email communications with users and potential customers. Just like chatbots, AI-powered email automation works wonders by allowing employees to spend their time responding only to the most specific emails and issues that require a more “human touch.”
Automatically replying to basic emails can save your business tons of labor time. AI-powered email automation allows you to answer questions like “What are your business hours?”, “Return policy”, “My order is delayed – where is my product?”, “Are you hiring?”, etc. No more replying to emails in the subject line. , and so on.
- AI scheduling assistant
Organizing your calendar will organize your work week or even month. Have you ever returned to your work computer after a long vacation only to find that he had received 200 emails inviting you to more meetings than he had in a few hours in a day?
That's where the AI scheduling assistant comes in. These tools allow you to mark all your free time in advance. This means co-workers, bosses, and others who can set up meetings and calls only at times that work best for you.
Of course, AI scheduling assistants are also great at setting up recurring meetings and automatically notifying all participants if a meeting is changed, postponed, or canceled entirely.
In 2024, there's absolutely no reason why you should still be writing down every time a call invitation arrives in your messages or inbox. Similar to the other innovative AI tools discussed here, automating this mundane part of many employees' workdays allows them to: Focus your valuable time on things that actually bring revenue to your company.
Therefore, it is important to remember that the goal of AI-assisted business communications is not to completely replace jobs, but to free up the hands of talented employees and free them from their daily tasks.
About Icewarp:
IceWarp is a global leader in developing business email communication and collaboration solutions, serving more than 50 million paid users and 50,000 customers in over 50 countries, and has already been in India for eight years. We have over 1,500 customers.
We believe we can provide businesses with seamlessly integrated, easy-to-use communications solutions at affordable prices, providing a true alternative to products from Microsoft and Google. We strive to help our customers save money and make a difference in their daily operations by covering all aspects of business collaboration and productivity, from business-grade email to TeamChat. This enables customers to handle all aspects of project teamwork, including voice. In addition to video conferencing, you can also share and collaborate on documents.
IceWarp is a true alternative to MS 365 and Google Workspace
(The author is Pramod Sharda, CEO, IceWarp India and Middle East. The views expressed in this article are his own)