TTEC and Bright Software launch AI reinforcement learning solution to improve performance for contact center associates

The new strategic partnership combines TTEC's award-winning RealSkill curriculum development and learning methodology with Bright's best-in-class AI-enhanced immersive learning technology.

denver and Bethesda, Maryland, April 23, 2024 /PRNewswire/ — TTEC Holdings, Inc. (NASDAQ: TTEC), the world's leading innovator of customer experience (CX) and AI technologies and services, and Bright Software, Inc., the world's leader in immersive learning and simulation technologies. today announced a strategic alliance to dramatically improve the performance and engagement of contact center associates. The partnership combines TTEC's global learning and development (L&D) managed services capabilities with Bright's award-winning AI-powered immersive learning experience platform (LXP) capabilities.

TTEC, a pioneer in the field of AI-enhanced learning, and Bright, a leader in AI-powered learning, have developed a joint solution to accelerate employee speed to proficiency, improve performance, and increase engagement and retention. . The service and technology solution combines TTEC's proprietary learning method, His RealSkill, with Bright's proven AI-enhanced delivery platform. This solution creates a customized experience for each individual's unique learning profile, enhancing the way they learn and master new skills. With the start of this strategic partnership, TTEC is now developing learning solutions on Bright's platform with multiple clients in healthcare, retail, and software services.

“In a rapidly evolving digital environment, learning is no longer limited to the traditional classroom and the demand for personalized, interactive and effective learning solutions is surging. It enhances TTEC's established managed service offerings, including bots that provide a sandbox environment with AI-driven learning data analysis and reporting. thomas monaghan, Senior Vice President, TTEC Engage. “We are working with Bright to provide our clients with a blended solution that enhances their ability to increase learner engagement, increase retention, increase speed to proficiency, and improve CX performance.”

rob wrightTTEC, founder and CEO of Bright, said, “TTEC has been designing and delivering AI conversation simulations for Fortune 500 companies for years. Our customers have over 100 experienced simulation designers on their benches at night. The fact that we have access to it is a huge advantage; it's an amazing complement to Bright's already impressive CX and learning strategy team.”

Bright is the leading conversation, chat, decision-making, and software simulation platform that helps Fortune 500 brands across industries transform their organizations through unique, holistic, and immersive learning experiences. Its mission is to put scalable practices at the center of its customers' learning strategies, providing curated and personalized onboarding and upskilling learning journeys, and providing employees with a broad range of core skills before they interact with real customers or systems. The goal is to help employees become proficient in job skills.

“Bright has experienced tremendous growth over the past two years, serving organizations with teams ranging in size from 30 to over 100,000 employees around the world. The timing of this partnership is perfect as we continue to expand our footprint.” Luc Dallaire, Head of Growth at Bright. “TTEC’s expertise allows us to immediately expand our ability to support our growing global customer base with highly qualified domain experts in all relevant languages, regions and time zones. ”

About TTEC
TTEC (pronounced T-TEC) Holdings, Inc. (NASDAQ:TTEC) is a leading CX (customer experience) technology and services innovator in the world of digital CX solutions powered by AI. Serving iconic and disruptive brands, TTEC's outcome-based solutions span the entire enterprise, impacting every virtual interaction channel and improving every step of the customer journey. His TTEC Digital business at the company leverages next-generation digital technologies to design, build, and operate contact center technology, CRM, AI, and analytics solutions.His TTEC Engage business at the company includes AI-enhanced customer engagement, customer acquisition and growth, technical support, back office, and scam Preventive services. Founded in 1982, the company's exceptional commitment to CX excellence has earned it top customer, client and employee satisfaction scores worldwide. The company's more than 60,000 employees operate on six continents, blending technology and humanity to deliver customer satisfaction and differentiated performance. For more information, please visit https://www.ttec.com.

About TTEC Learning Service
TTEC Learning Services has been active in the field of learning design and development for over 15 years. Our team of over 100 curriculum designers and learning experience architects has helped hundreds of clients optimize. Over 2,000 Hours of customer experience training, replication over 300 Delivery through system simulation development process 250 or more Through AI-based simulation activities, Stevie, CCW, Brandon Hall In the field of design, LEAD and learning solutions

About Bright Software Co., Ltd.
Bright Software, Inc. is an emerging global leader in immersive learning and simulation technologies that are shaping the future of learning through scenario-based simulation, real-world practice, and AI-powered coaching. Through our award-winning, unparalleled immersive learning platform, we use multimodal simulation capabilities to facilitate real-life, real-world practice and enable learners to master their most important skills without the assistance of their IT. We will help you learn. Our customers can leverage both human and AI-powered performance coaching to practice at scale, and use learner skill proficiency dashboards to ensure learner readiness. I can prove that I am. Our self-service authoring tools and suite of end-to-end learning strategy and creative services complete our comprehensive capabilities that enable us to be a true strategic partner in the global learning and development transformation. To do. For more information about Bright, please visit www.learnwithbright.com.

Source TTEC Holdings Co., Ltd.