When you are a business owner, your venture will request it from you, especially if you are a soloprene, your venture will request it from you. Fortunately, there are many tools in the market and it aims to help you manage important parts of your business without the bulk of leg work from you. Often, part of the business that helps to automate is because of customer service, especially the simple general questions that customers may have.
Below we've rounded up some of the best AI chatbots for customer service. For more information, see the following methods:
The best AI chatbot for customer service
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Perfect for sentiment analysis
Zoho desk
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Fee
Express Plan $7 per month. Standard plan $14 per month. Specialist plan costs $23 per month. Enterprise Plan $40 per month (charged annually; a slightly higher cost as a result of monthly billing)
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Free trial
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Outstanding features
Outstanding features include custom reports, customer happiness assessment, intertonto messaging, multilingual help center, generation AI, Zia AI assistant, live chat capabilities, guided conversations, and help center.
Strong Points
- We offer a 15-day free trial
- Prices start at $14 a month and go up to $40 a month. This is quite affordable
- We offer a completely free plan with limited features focused on email ticket resolution
- Used by over 100,000 well-known brands and companies
- Integrate with chatgpt (standard, expert, enterprise plans only)
Cons
- Built-in Generation AI Assistant (ZIA) is only available on enterprise plans
- Sentiment analysis is available only on enterprise plans
Who is this for? Sentiment analysis allows AI agents to analyze customer responses, measure moods, and understand the best way to respond. This is a step towards enabling AI to develop human-like judgments during interaction. Zoho Desk offers a Generator AI Assistant called Zia with sentiment analysis capabilities. At the time of writing, it supports sentiment analysis in up to 10 languages. However, Zia is only available to enterprise plans (highest price plans) companies, similar to their sentiment analysis capabilities. The plan itself may be perfect for companies that are already growing and have multiple brands or teams under their organization and may be looking for more advanced features to optimize their processes.
Outstanding advantages: Zoho Desk provides customer happiness through live messaging capabilities. Live chat is integrated with platforms like WhatsApp, Telegram, Facebook Messenger, Instagram, and the number of channels you can connect to depends on your plan. Zoho Desk also offers completely free plans, but focuses on email ticket resolution rather than AI customer service.
Perfect for a free trial
First person
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Fee
$15 per user per month (charged annually); Custom prices available to corporate customers
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Free trial
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Outstanding features
Integrates with many apps including Slack, ChatGpt, AirTable, Asana, Gitlab and more. The platform is designed to explore information from multiple organizational sources to find the right answer to the questions or concerns of employees or customers. This platform also allows you to write and verify content. That way, the team always has the right answer.
Strong Points
- We offer a very generous 30-day free trial
- Affordable prices starting at $15 a month. Custom pricing available to corporate customers
- Used by famous brands and companies
- Integrates with many apps such as ChatGpt and Slack
Cons
- We don't offer totally free plans
Who is this for? Guru is known for being a platform that focuses internal organizational information and allows teams to use AI to find the information they need and answer questions. However, Guru offers solutions tailored to your business's customer support team to help you find the right information to answer customer questions quickly. For this reason, Guru may be best suited for large companies with more teams. The platform offers a generous 30-day free trial period.
Outstanding advantages: Guru offers a library of explanatory videos, including team projects, internal communications, onboarding checklists and more, as well as over 200 templates. They also offer blogs with additional descriptor content that will help you stay on top of your business as an operator.
Perfect for no-code setup
fin
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Fee
$0.99 per solution (50 resolution monthly minimum)
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Free trial
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Outstanding features
Outstanding features include the ability to set up no code, devise answers based on the content you provide, provide live chat and support integration of email, phone, SMS and social media channels. Customer Chatbots are open 24/7.
Strong Points
- We offer a 14-day free trial
- Companies pay for each resolution per month
- Integrate with social media, SMS, email, and phone
Cons
- A minimum of 50 resolutions per month is required
Who is this for? FIN allows businesses to set up AI customer service agents without knowing how to code. Instead, users simply provide the platform with content such as Help Center articles, blog posts, and other information about products and services. The platform then uses it as a “knowledge base” to answer customer questions.
Outstanding advantages: FIN charges users based on their resolution per month. That is, the number of times a FIN can resolve a customer's questions. According to the platform's website, FIN has a resolution rate of 65% at the time of this writing. So you mostly only pay for the success of the platform. However, FIN requires a minimum of 50 monthly resolutions. This means you'll pay the platform about $50 a month at a rate of $0.99 per solution.
Best free service
ZAPIER
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Fee
We offer a completely free plan. Pro Plan's $13.33 a month. $66.67/month per month for advanced planning (billed annually)
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Free trial
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Outstanding features
Zapier offers up to 20 chatbots with the highest price tier. For more than 20 chatbots, please contact us about custom plans. The platform also creates custom directives (sets the purpose and style of your chatbot), maintain conversation transcripts for up to 30 days depending on your plan, allowing you to connect up to 50MB of knowledge data with the best price plan.
Strong Points
- We offer a 14-day free trial
- We offer a completely free plan
- Users can create custom AI chatbots without coding knowledge
- A well-known platform used by over 2 million companies and brands
Cons
- Lead collection is not available on the free plan
- Free plans prevent users from training chatbots via document uploads or public URLs
- The higher tier pricing is a little higher compared to other solutions on the market
Who is this for? If you are a small business that doesn't actually require advanced enterprise features, or you just want to dip your toes into the world of AI chatbots without paying for your commitment, Zapier offers a free plan with the ability to create functional chatbots for your business. Of course, the free plans are still limited and don't have as comprehensive features as the more premium tier. The free plan lets you create two chatbots, set the chatbot style and purpose, store your conversation history for up to 7 days, and create custom directives that share the chatbot with several other public links.
Outstanding advantages: The advanced plan allows users to have up to 20 chatbots.
FAQ
What are the benefits of AI Customer Service Chatbots?
AI Customer Service Chatbot provides potential customers with 24/7 assistance, even if they are unable to handle questions or comments themselves. This will allow you to focus on other parts of your business.
What is a customer service chatbot?
This is a tool that uses AI to scan customer questions and find the right answers to address concerns.
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Our Methodology
To determine the best AI chatbot for customer service, CNBC analyzed 12 services. We narrowed our rankings and categorized them as the best free services, best for sentiment analysis, best for free trials, best for no code setups.
The following factors were examined:
- A free trial period was provided
- Pricing
- Resources/guidance/educational materials provided
- Ease of use
- Customer reviews if applicable
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Edit Note: Any opinions, analysis, reviews, or recommendations expressed in this article are the opinions of selected editorial staff only and have not been reviewed, approved or otherwise approved by third parties.
