Dubai, the global leader in enterprise AI technology – kore.ai today announced a strategic partnership with Teknowledge, a global provider of specialized technical services across AI, customer experience and cybersecurity. The partnership is designed to help businesses bridge the growing gap between AI ambitions and real-world implementation, allowing AI to rapidly and effectively expand and turn scattered pilots into organization-wide impacts.
Kore.ai provides the sophisticated, innovative, safe and scalable agent platform and business solutions needed to automate and enhance customer service, business operations and workplace productivity. Meanwhile, Teknowledge provides the strategic expertise, disciplined implementation, and ongoing support needed to drive real, impactful transformation. Together, they unlock measurable business value with AI, ensuring lasting results through structured knowledge transfer and robust team training, allowing organizations to build internal expertise and build continuous innovation.
Kore.ai's secure, scalable and flexible agent platform enables businesses to automate and enhance customer service, operations and workplace productivity through intelligent, dedicated AI solutions. An open, enterprise-ready architecture ensures seamless integration and flexible deployment. Teknowledge complements this with the AI First Expert Technology Services model, combining strategic guidance, disciplined execution, and structured implementation to overcome the challenges of delivery and build enduring internal expertise. kore.ai and teknowledge offer measurable business value and sustainable innovation, balancing rapid transformation and control with long-term impact.
“We're looking forward to seeing you in the future,” said Raj Koneru, CEO of Kore.AI. “We have found a common belief that AI needs to be human-centered, agile and deeply connected to business values, not just in technology, but in mindsets. This partnership brings together two ecosystems built around customer success.
“At Teredge, we have always believed that lasting transformation begins with being clear about what is possible, what is important to our customers, what is necessary for a large-scale implementation,” said Nidal Abuo Ratoyf, Teredge's Chief Revenue and Transformation Officer.
“Kore.ai not only brings a deep understanding of the challenges of the enterprise, but also a clear vision of what an intelligent experience should look like. It's a partnership of shared values. It's a commitment to providing purposeful innovation, accurate execution, and AI that serves people as well as processes.”
When AI becomes the single most transformative force of enterprise technology, organizations are moving from exploration to action. By 2026, more than 80% of customer service and support organizations will apply generated AI to improve agent productivity and customer experience. However, many still struggle to expand beyond pilots and expand the disconnected initiative. The Kore.ai and Teknowledge partnership aims to solve this by providing an integrated approach from platform to execution, concept to capabilities.
“Teknowledge and kore.ai is a powerful combination that is greater than the sum of that portion. There are three recipes for successful enterprise-grade AI implementations: clear business cases, robust technology, and people-centered execution. Commented Alaa Dalghan, founder and CEO of Cognit DX.
About knowledge
Founded in 2010, Teknowledge provides specialized technology services for AI, customer experience and cybersecurity, empowering businesses and governments through technology. With deep expertise, strong clients, a central focus of people and strategic partnerships, Teknowledge has organized to grow into a trusted partner for businesses and governments around the world with over 19 global hubs supported by a team of over 6,000 professionals. Through a comprehensive service approach (advisory and professional services, skills and recruitment, and managed services), Teknowledge ensures seamless technology adoption and continuous advancement for customers. Visit teknowledge.com
Media Contact: iman.ghorayeb@teknowledge.com
About kore.ai
Kore.ai is the leader in enterprise AI with over 10 years of experience helping large companies realize business value through the safe and responsible use of AI. It offers a comprehensive product paired with AI work, process automation, and customer service use cases, as well as an AI agent platform with no-code and pro-code tools for custom development and deployment at the enterprise scale. kore.ai takes an agnostic approach to models, data, cloud and applications used, giving customers freedom of choice. Trusted by over 500 partners and 450 global 2000 companies, Kore.ai helps you navigate your AI strategy. The company has a strong patent portfolio in the AI field and is recognized by top analysts as a leader and innovator. Headquartered in Orlando, Kore.ai has a network of offices supporting clients in India, the UK, the Middle East, Japan, Korea and Europe. For more information, please visit kore.ai.
