Telli has raised $15 million in a seed round to develop an artificial intelligence (AI) agent builder focused on customer-facing AI agents.
The tool, Charlie, helps B2C companies create, test, optimize, maintain and run agents that interact with customers, the company said in a blog post on Thursday (July 23).
Agents built with Charlie are used by companies of all sizes, from small and medium-sized businesses (SMBs) to large enterprises, and these agents have handled millions of conversations, according to the post.
Agents can answer calls, qualify leads, schedule appointments, perform follow-ups, and resolve customer requests on a post-by-post basis.
According to the post, Charlie also helps companies analyze conversations, identify problems, run experiments, and improve customer communications.
“We believe audio is just the beginning,” Terry said in the post. “As customer communication spreads across more channels and personal AI agents become part of everyday life, businesses will need AI on the conversation side as well.”
According to the post, Terry’s seed round was led by Redalpine.
redalpine said in a Thursday post on LinkedIn that telli offers B2C companies an alternative to the customer relationship management (CRM) systems, call centers, tickets, queues and manual labor they’ve used for 20 years to run their customer operations.
“They are building an AI voice agent that can perform end-to-end customer-facing tasks,” redalpine said of Telli. “Their agents are already handling millions of conversations with companies like Sky, Enpal and Vaillant Group.”
The PYMNTS Intelligence report, “Financial Services Advances in the Enterprise AI Race,” found that AI-powered customer service chatbots and virtual agents are used by 60% of organizations in healthcare and medical, 50% of organizations in financial services and insurance, and 45% of organizations in media and advertising.
According to the report, customer service chatbots are a leading use case for AI investments among healthcare organizations.
“These numbers reveal more about the workforce than the technology,” the report says. “Healthcare organizations are using AI where the pressures are most acute. In other words, right now, AI is being used wherever it can relieve overburdened staff.”
