by John Swarts
ServiceNow, SAP power AI — Beltway does too
ServiceNow Inc. is a modern technology company fully committed to the generative AI leap, delivering powerful applications for business tasks such as supply chain workflows and accounts payable.
ServiceNow (NOW) Chief Executive Bill McDermott said Tuesday at the company’s annual developer conference in Las Vegas that “we’re at the peak” of the AI hype cycle. . He added that we have entered an era of economic prosperity “exponential enterprise” driven by data and self-service capabilities.
“We’re very prioritizing enterprise systems and need to build a billion apps,” McDermott said.
Earlier, in Orlando, SAP (SAP.XE) announced that customers will “transform their business models with the cloud, put sustainability at the heart of their operations, and become more agile to thrive in the midst of ongoing change.” announced an AI tool to help
“In a world of geopolitical tensions, product and skills shortages, and new regulations, our customers turn to SAP for the solutions they need to solve their most pressing challenges,” said SAP CEO Christian Klein. I continue to rely on it,” he said.
The impact of AI has been systematically evaluated within ServiceNow customer NASCAR, which ironically uses the ChatGPT bot internally to put together a ChatGPT strategy. The bot came up with a five-point plan.
“We’re like everyone else, taking risks and adapting,” said Chris Torzier, NASCAR’s managing director of enterprise applications, in an interview. “The question is, ‘How can we use ChatGPT, how does ServiceNow perceive AI, and what does AI mean to us?’”
Meanwhile, on the ring road, a Senate Judiciary Committee hearing on AI surveillance held on Tuesday, sparking sharp criticism of the promise and dangers of the burgeoning technology. Efficiency in operations could boost the economy, but at what cost is human employment?
“If this technology doesn’t work out, it could go very wrong,” OpenAI CEO Sam Altman said during his testimony.
“These are no longer sci-fi fantasies, they’re real,” said Connecticut Democratic Senator Richard Blumenthal. “My biggest nightmare is the new industrial revolution, the displacement of workers.”
Congress missed this moment with its social media corralling, lamented several senators, not wanting something like that to happen again with the enormous potential to upend AI and its society.
Lawmakers fear that Silicon Valley and other tech hubs are rushing to adopt AI, threatening safety and compliance challenges, not to mention fire hydrants to disinformation and civil rights violations. Bringing.
In the last few weeks, Alphabet Inc.’s (GOOGL)(GOOGL) Google, Meta Platforms Inc. (META), Adobe Inc. (ADBE), Salesforce Inc. (CRM), IBM Corp. (IBM), etc. AI Gaming, Box Inc. (BOX) and Google Cloud are listed as enterprise business partners.
“This AI tipping point is still human-centric,” said ServiceNow President CJ Desai in an interview. “We want to make sure it enhances human intelligence and doesn’t compromise security and privacy.”
“AI technology can never replace human intelligence,” Desai said. “AI should be complementary to HI,” he said.
C3.ai Inc. (AI) CEO Tom Siebel said: “The rest of the world is coming to the conclusion that AI is essential to business practice.”
– John Swartz
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(Closed) Dow Jones Correspondence
05/17/23 0825ET
Copyright (c) 2023 Dow Jones & Company, Inc.
