Claude is the default model that powers ServiceNow Build Agent, helping developers of all skill levels build and deploy agent workflows that can reason, act, and run autonomously ServiceNow brings Claude’s industry-leading capabilities in healthcare and life sciences to its managed AI platform, powering new agents for mission-critical workflows ServiceNow brings Claude and Claude Code to 29,000 Deploy to more than one employee, reduce vendor preparation time and increase engineering productivity
ServiceNow Anthropic (NYSE: NOW), the AI command center for business reinvention, and Anthropic today announced a partnership to further integrate Anthropic Claude models into ServiceNow workflows at the core of application development and other mission-critical business processes in sectors such as healthcare and life sciences. Claude is the default model that powers ServiceNow Build Agent, allowing developers of all skill levels to build and deploy agent workflows. Claude and Build Agent allow developers to easily create complex agent workflows that can reason, behave, and execute autonomously. ServiceNow has deployed Claude to more than 29,000 employees to streamline sales readiness, with early results showing up to a 95% reduction in readiness time. We also made Claude Code available to enhance your engineering tasks.
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As companies bring AI into production across more departments and workflows, they need to manage the intelligence they deploy from a single platform. ServiceNow provides access to Claude, which provides enterprises with unified control, usage monitoring, and compliance. ServiceNow AI Control Tower.
Bill McDermott, Chairman and CEO of ServiceNow, said: “ServiceNow with Anthropic is turning intelligence into action through AI-native workflows for the world’s largest enterprises.”
“A common mistake that companies make with AI is to treat it as a kind of ‘bolt-on’ tool that they access occasionally. But the way to get better results is to make it an integral part of how work gets done and embed it into every task your employees do every day. From there, you start to see what you can actually do with these systems. This is what we’re doing in our partnership with ServiceNow.” said Dario Amodei, co-founder.
Evolving enterprise AI from customer intent to execution
By incorporating Claude into the ServiceNow AI platform, ServiceNow can offer new capabilities to customers, including:
- Power your enterprise app development: Claude is the default model power supply ServiceNow Build Agentan enterprise-grade AI coding solution for building apps and workflows. Initial traction is strong and is expected to increase fourfold over the next 12 months. By integrating Build Agent with Claude Code, developers of all skill levels, including professional programmers and casual developers, can use natural language prompts to create applications that previously required significant developer support. Customers can design, test, and operate agent workflows or extend ServiceNow’s out-of-the-box automation with enterprise-grade monitoring capabilities. This collaboration deepens the integration between Claude and Build Agent, enabling professional developers to create more complex agent workflows that reason, behave, and execute autonomously.
- Accelerate product adoption and time to value: ServiceNow is working with Anthropic to transform the way customers deploy and deploy ServiceNow solutions. By integrating Claude and purpose-built solutions across the entire deployment lifecycle, ServiceNow aims to reduce customer deployment time by 50%, from the first sales conversation to autonomous deployment. This collaboration will now expand beyond ServiceNow’s internal teams, creating opportunities for customers and partners to leverage the same AI-enhanced delivery methodology to accelerate their own adoptions built on the ServiceNow AI platform.
- Applying innovative solutions to industry: ServiceNow is building agent workflows in conjunction with Claude for specific industries such as healthcare and life sciences. In these environments, AI-assisted agents can support tasks such as investigative analysis and claim approval while working within ServiceNow’s managed workflows. Claude is the industry-leading AI model for these tasks, with Claude Opus 4.5 leading in major medical benchmarks and life sciences assessments. The ServiceNow AI platform that powers these capabilities helps reduce bill approvals from days to hours while also reducing costs. ServiceNow and Anthropic will jointly bring these innovative industry solutions to market.
Immediately impact thousands of employees
ServiceNow applies the same AI capabilities internally that it provides to its customers, putting Claude to work for its global workforce.
- Transforming sales productivity: ServiceNow sellers are preparing for customer meetings using an AI-powered coaching experience built on Claude. The solution combines real-time web research with enterprise data, allowing sellers to consolidate prospect intelligence, account context, and related materials in one place. Early results show that preparation time can be reduced by up to 95%, allowing sellers to focus on strategic conversations rather than manual research.
- Increase productivity with Claude Code: ServiceNow is deploying Claude Code across the company to provide engineers, developers, and technical teams with AI-powered coding assistants for daily tasks. Teams use Claude Code to write and review code, debug issues, automate repetitive development tasks, and accelerate internal tools, reducing the time from idea to implementation across the organization.
availability
As part of ServiceNow’s model selection strategy, Claude is available as a preferred model across the ServiceNow AI platform, alongside ServiceNow’s domain-specific models and other third-party models. Today, ServiceNow’s enterprise customers and the company’s global employees can access Claude’s reasoning and coding capabilities to build and deploy cross-functional agent automation and workflows, running at scale across more than 80 billion workflows annually on the ServiceNow AI platform.
Businesses can learn more about ServiceNow’s AI platform. servicenow.com/ai.
About ServiceNow
ServiceNow (NYSE: NOW) is the AI command center for business reinvention. The ServiceNow AI platform integrates with any cloud, any model, and any data source to orchestrate work flows across your enterprise. ServiceNow integrates legacy systems, departmental tools, cloud applications, and AI agents to provide a single pane of glass that connects intelligence to execution across every corner of your business. With more than 80 billion workflows running on the platform every year, ServiceNow helps organizations transform fragmented operations into coordinated, autonomous workflows that deliver measurable results. Learn how ServiceNow puts AI to work for people www.servicenow.com.
ServiceNow Forward-Looking Statements
This press release contains “forward-looking statements.” Such statements include statements regarding future product features and services and the expected benefits of ServiceNow. Forward-looking statements are subject to known and unknown risks and uncertainties and are based on potentially inaccurate assumptions that could cause actual results to differ materially from those anticipated or implied by the forward-looking statements. If any such risks or uncertainties materialize, or if any of the assumptions prove incorrect, ServiceNow’s results could differ materially from those expressed or implied by the forward-looking statements. ServiceNow assumes no obligation and does not intend to update any forward-looking statements. Factors that could cause actual results to differ materially from forward-looking statements include (i) delays, unanticipated difficulties or costs in executing partnerships or delivering product features or products; (ii) changes in the regulatory landscape related to AI; and (iii) uncertainty as to whether sales will justify investments in product features or products. Further information regarding factors that may affect ServiceNow’s financial and other results is contained in ServiceNow’s filings with the Securities and Exchange Commission from time to time.
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