Sedgwick launches Omni, a fully integrated digital ecosystem for billing

Sedgwick, the world’s leading risk and claims management partner, has officially introduced Omni, the company’s fully integrated, unique digital ecosystem for claims and risk management. Announced today at RISKWORLD 2026, the ecosystem brings together Sedgwick’s industry-leading datasets, artificial intelligence (AI) and machine learning (ML) capabilities to power the future of insurance claims, providing customers with best-in-class outcomes, a frictionless experience, and unparalleled insights.

The unique AI within Sedgwick’s Omni is purpose-built and results-focused. Enhanced to assist with document and call summarization, digital triage, severity modeling, automated booking, fraud detection, and quality monitoring. Building on the great success we have already had with AI, Omni will drive predictability, repeatability, and consistency in all work accomplished at Sedgwick.

Sedgwick’s Omni Digital Ecosystem is designed to deliver deeper and more valuable insights by leveraging Sedgwick’s unparalleled data scale to inform decision-making throughout the claims lifecycle. Through predictive intelligence and analytics that assess claims performance at scale, Omni brings trends and risks to the surface that otherwise remain hidden, and embeds that intelligence directly into daily workflows. By removing friction and automating routine analysis, Omni frees up Sedgwick experts to apply judgment, empathy and experience to focus on what only humans can do to drive better outcomes at every stage of a claim.

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“Omni is the future of claims at Sedgwick. Expert-driven, AI-backed, and radically results-focused. Omni captures and combines the power of machine-scale intelligence with a world-class talent strategy by bringing together our unparalleled data and purpose-built intelligence in one integrated ecosystem,” said Mike Arbor, CEO of Sedgwick. “The result is an unparalleled ability to transform complexity into clarity, speed and consistency on a global scale. This is not an incremental upgrade. This is the foundation for the next decade of delivering industry-leading results and best-in-class experiences to our customers.”

This foundation enables Sedgwick professionals to focus fully on problem-solving and exceptional service, providing clarity, confidence and care for claimants and clients. This is evidenced by Sedgwick customers’ NPS rankings that are +20-30 points higher than their competitors and average billing periods that are 31% shorter than their peers.

The company’s extensive dataset, which is five times larger than its closest competitors, provides unparalleled clarity on clients’ most important business questions and powers predictive intelligence that speeds decision-making.

“The AI ​​landscape is rapidly changing every day, and so is the claims landscape. Sedgwick has always kept pace with these advances. At the same time, over the years, the company has deployed multiple generative AI tools and machine learning models to streamline claims processing and reduce friction throughout the process,” said Vishy Padmanabhan, Chief Transformation Officer at Sedgwick. “Omni represents the next step in this evolution and is designed to increase examiner effectiveness. Claims processing remains an expert-driven activity and builds on previous AI tools that have represented a significant step forward for the industry.”