RingCentral’s Trusted Communications, powered by OpenAI, delivers powerful, high-fidelity AI experiences that drive business outcomes
Belmont, California, February 19, 2026–(BUSINESS WIRE)–RingCentral, Inc. (NYSE: RNG), the global leader in AI-powered business communications, today announced that it will integrate OpenAI to advance its enterprise-grade voice AI. This effort combines RingCentral’s trusted communications platform with OpenAI frontier models such as GPT-5.2 to bring generative AI to the most valuable business communication channel: voice. This initiative enables organizations to work smarter, serve customers faster, and maximize the value of every conversation.
Driving a new era of voice-first AI
Voice is the richest and most direct source of customer intent. RingCentral enables natural, context-aware interactions that feel truly human through OpenAI by allowing customers to bring intelligence directly into the flow of live conversations. Leveraging RingCentral’s high-fidelity, low-latency voice infrastructure, these experiences deliver superior real-time clarity and responsiveness.
Together, the companies are bridging the gap between cutting-edge AI innovation and practical, real-world business applications, paving the way for a new generation of voice-driven automation and agent-based AI solutions across the enterprise.
Kira Mcagon, President and COO of RingCentral, said: “With OpenAI, we can turn powerful technologies into tangible business value, from the AI that answers customer calls to the AI that powers every employee.” “Together, we are helping organizations transform the way they work and make it faster, smarter, and more human.”
Driving rapid AI innovation
OpenAI is helping accelerate RingCentral’s broader AI roadmap by powering a connected system of agent AI across the customer interaction lifecycle, from automated call handling to human-assisted decision-making. The same underlying technology behind RingCentral AI Recruitist™ (AIR), which answers and automates incoming customer calls, has also been extended to support RingCentral AI Virtual Assistant™ (AVA), the company’s new personal AI assistant, currently available to a limited number of customers. AIR and AVA work together to form a unified intelligence layer. While AIR handles interactions at the door, AVA ensures that once a conversation is routed to people, employees have full context, insight, and next-best actions.
Built on RingCentral’s trusted communications platform and powered by OpenAI Frontier AI, AVA brings voice-first, role-adaptive intelligence directly to your workforce. Connect voice, video, and messaging data across the RingCentral platform to help people find answers, automate tasks, make smarter, faster decisions, and keep work moving forward without friction.
Unlike many AI tools that focus narrowly on document or meeting summaries, AVA begins where AIR ends: with real human conversation. Apply trusted voice intelligence captured across customer interactions to provide context-rich, accurate responses and actions. From taking notes and summarizing calls to searching through conversations and automating follow-up tasks, AVA helps employees turn routed interactions into meaningful results.
“RingCentral shows how advanced AI can move beyond insight into action,” said Giancarlo ‘GC’ Lionetti, Chief Commercial Officer at OpenAI. “Together, we will bring intelligence directly into live voice conversations, helping businesses move faster, better serve their customers, and act with confidence.”
As part of RingCentral’s AI roadmap, the company plans to use ChatGPT Enterprise to generate new ideas, introduce new efficiencies to its product development process, and gain a deeper understanding of its customers.
Proven performance, real results
Powered by OpenAI, RingCentral AIR™ automates customer interactions at scale, including answering calls, scheduling appointments, routing inquiries, and following up with natural, human-like conversations. Intelligence doesn’t stop when a call requires human involvement. Seamlessly sent to employees through AVA to maintain context and accelerate resolution.
Already trusted by thousands of businesses, AIR delivers tangible results and makes advanced AI accessible to organizations of all sizes. Adoption has been rapid, with more than 5,000 customers in just two quarters as of the end of September 2025. Televero Health, a leader in behavioral health care, has a 97% patient satisfaction rate, and AIR plays a key role in its success.
“We’ve seen undeniable results using RingCentral’s AI receptionist, increasing our monthly bookings by 14% and increasing our monthly revenue by more than $200,000 in the first four months,” said Brian Tucker, Chief Digital Officer at Televero Health. “This kind of growth and return on investment is exactly what we need.”
Enterprise-grade trust, security and responsibility
Built on RingCentral’s secure, carrier-grade platform, this collaboration ensures that AI is deployed responsibly at scale. Customer conversations remain protected under RingCentral’s data governance framework and are not used to train public models. With world-class security, privacy, and compliance controls designed for regulated industries, OpenAI integration brings the power of generative AI to business communications with safety and trust at its core.
About RingCentral
RingCentral is a global leader in cloud business communications powered by agentic voice AI, providing an integrated platform for business phones, SMS, contact centers, employee engagement management, video collaboration, and messaging. Powered by advanced AI capabilities, RingCentral AI Receptionists, Virtual Assistants, and Conversation Intelligence address every step of the conversation before, during, and after the human interaction. RingCentral enables businesses to work smarter, respond faster, and connect more meaningfully with their customers. For more information, please visit ringcentral.com.
