Plans to boost revenue: PMC gears up to leverage AI | Pune News

Applications of AI


3 minute readpuneMarch 26, 2026 08:19 PM (IST)

With AI permeating every sector, the Pune Municipal Corporation (PMC) has jumped on the bandwagon by using it to improve its citizen grievance redressal system and identify under-assessed properties to increase revenue from property tax.

“The PMC wants to leverage AI to ensure effective civic services to citizens by proposing the use of AI in various portals. This will provide easy access points for citizens and facilitate analysis of data in policy making,” said Municipal Commissioner Naval Kishor Ram.

road construction plan

Over the past few years, traffic jams have been occurring regularly in Pune, with commuters wasting time and money traveling. To address this, the PMC has aimed to increase the road network in the city. City authorities will use GIS and AI to analyze traffic data and plan and monitor roadworks through the city’s urban mobility cell.

Complaint management

PMC is developing an AI-based complaint management dashboard system. The system will have two trained personnel in each of the city’s 15 ward offices responsible for registering and managing complaints. Through this system, complaints are automatically forwarded to the respective departmental personnel, ensuring prompt response to complaints. Conduct weekly reviews with each department to improve quality and speed of remediation. This initiative will ensure that citizens receive transparent and prompt service.

DBT portal

The AI-based Direct Benefit Transfer (DBT) portal is being developed to deliver government scheme benefits directly to eligible beneficiaries in a fast and transparent manner. By leveraging AI, you can more accurately verify beneficiaries, analyze data, and screen out ineligible beneficiaries.

increase profits

Property taxes are a major source of revenue for PMCs. However, despite rising inflation, property tax rates have not increased since the past eight years, despite increased spending on development projects and the provision of civic services. The main focus was on identifying illegal and unassessed properties that were subject to taxation. “The civic administration, with the help of AI, will identify illegal and unassessed properties for tax from data available from various government departments such as power companies, telecom companies, Aadhaar records, water boards, etc.,” said Srinath Bhimale, chairperson of PMC standing committee.

training center

A dedicated technical training center will be established to ensure that AI and information technology are used effectively in PMC’s daily operations. Through the center, municipal employees will receive training on the latest digital tools, data management, e-government systems and AI-based work processes.

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Cities as AI hubs

The city of Pune plays a pivotal role in the development of the industrial, technological and service sectors of the country. Against this backdrop, the Pune Metropolitan Growth Hub Project was implemented to promote the all-round development of Pune. The main objective of Pune Growth Hub is to establish Pune as a leading global center across the fields of technology, industry and manufacturing, education, cultural heritage, and artificial intelligence (AI), while simultaneously creating employment opportunities and developing infrastructure facilities. Pune Municipal Corporation will play a leading role in the strategic implementation of this initiative.

Ajay Jadhav

Ajay Jadhav is an assistant editor at The Indian Express, Pune. With over 22 years of industry experience, he is a highly specialized journalist focused on the intersection of urban infrastructure, governance, and sustainability. Professional background: As Deputy Editor-in-Chief, he specializes in urban policy and its direct impact on citizens and plays a key role in the editorial direction of the Pune bureau. Education: Master’s degree in Communication and Journalism from Savitribai Phule Pune University and PG Diploma in Corporate Social Responsibility (CSR). He also studied at the prestigious Ferguson University. Influential Reporting: He is credited with writing research-based articles on conservation organization employees (waste workers) that influenced national policy to improve working conditions. He is also known for highlighting the contrast between high-end infrastructure (such as helipads for leaders) and the lack of basic facilities such as local schools. Personal interests: An avid trekker and sports enthusiast, his personal interests in the outdoors are often reflected in his reporting on environmental protection and sustainable development. Recent Notable Articles (December 2025) His coverage for the second half of 2025 is dominated by the upcoming civic polls in Pune and Pimpri-Chinchwad in January 2026, and the city’s infrastructure boom. A detailed look at the bitter rivalry between Mahayuti’s partners as they prepare for the January 15 local body elections. “Pune Citizen Poll: Leadership switches to BJP, big blow to NCP, NCP(SP)” (December 20, 2025): Reports on poaching and party jumping, which are attracting attention ahead of elections. “Ajit Pawar’s NCP continues to dominate in Pune, winning 10 out of 17 local bodies” (December 21, 2025): Analysis of local body election results in the run-up to major civic polls. 2. Infrastructure and Urban Development “2026 Outlook: Pune to inaugurate long-awaited Hinjewadi to Shivajinagar metro line” (December 22, 2025): “Looking ahead” article on the major Metro Line 3 project, scheduled to be completed by March 2026. “Pune Construction: PMC to build double-decker bridge over Mulla Muta River” (December 18) 2025): Details of the mega project aimed at easing traffic between Hadapsar and Kaladi. “Condition of Pune-Kolhapur expressway to improve within a year: Gadkari” (December 4, 2025): Report on Union Minister’s commitment for one of the state’s most important transport corridors. 3. Civic Governance and Environment “Installing sensors, LED indicators on construction sites within 15 days: PMC to builders” (December 16, 2025): The sequel to the “Breathless Pune” series reports on new obligations for builders to monitor air quality in real time. “Errors in electoral rolls: PMC corrects data for 92,466 voters” (December 16, 2025): Tracks administration efforts to clean up voter rolls ahead of 2026 elections. Signature Style Ajay Jadhav is known for his responsible journalism. His work often bridges the gap between high-level policy and the ‘ground zero’ reality of Pune residents. He has a particular focus on sustainable development, and as Pune grows into a ‘Bharat Mandapam’ style destination (see his report on the Lohegaon project), he seeks to ensure that its environmental and social safeguards remain intact. X (Twitter): @ajay_khape … Read more


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