Guest author: Devangi Patel, Senior Vice President, Oracle Customer Success Services
Cybersecurity is a key priority for organizations. As AI continues to evolve, new threats are also growing in sophistication and scale.
To help customers address these challenges, Oracle is introducing the AI Patching and Upgrade Center for Oracle Databases and Applications as part of Oracle AI Factory.
The AI Patching and Upgrade Center is designed to help strengthen your organization’s security posture and operations by:
- AI-powered patching, upgrades, and testing
- Migrating workloads to Oracle Cloud
- Security monitoring and workload management
Oracle Customer Success Services supports large-scale patching and upgrade activities for database and application assets and fleets, helping organizations apply updates more efficiently and respond to evolving risks. Customer Success Services complements Oracle Cloud Operations and Oracle Support.
Customers can use the Oracle AI Customer Excellence Center and Oracle Cloud Deployment Guides to bring their workloads and data into their Oracle environment to test patches and upgrades.
To utilize Oracle Customer Success Services, customers must contact their Oracle technical account manager or Oracle sales team.
AI-driven patching, upgrades, and testing
Oracle Customer Success Services helps customers move from routine, reactive maintenance to a more continuous, intelligence-driven approach to security and upgrades across Oracle databases and applications.
Oracle Customer Success Services provides:
- Apply and deploy patches based on your development schedule. This includes security testing to identify vulnerabilities and reduce risks.
- Coordinated patching across applications, databases, and AI components
- Planning and executing upgrades allows you to keep your systems up to date and supported.
- Structured rollout, testing, and validation process designed to minimize business disruption
Migrating workloads to Oracle Cloud
Oracle Customer Success Services helps customers securely migrate mission-critical workloads to Oracle Cloud while maintaining governance, compliance, and operational continuity.
Oracle Customer Success Services provides:
- End-to-end database and application migration planning
- Security-focused architecture design aligned with Oracle Cloud best practices
- Data protection and identity management
- Migrate and test workloads with minimal downtime and a validated cutover strategy
- Post-launch support
Security monitoring and workload management
Oracle Customer Success Services enables organizations to manage Oracle and third-party workloads on Oracle Cloud through continuous monitoring and lifecycle services.
This approach is designed to help organizations run mission-critical workloads with consistent security, reduced operational risk, and improved resiliency.
Oracle Customer Success Services provides:
- End-to-end management including patching, hardening, backups, and monitoring
- Operate Oracle applications with unified identity, access, and compliance controls
- Continuous monitoring with proactive threat detection, vulnerability management, and automated remediation aligned with Oracle Cloud best practices
- Visibility into all your workloads with logging, analytics, and compliance reporting
