As generative AI technology becomes more prevalent, many vendors are working to bring it to government organizations. One such vendor, C3 AI, announced a new GenAI application for government organizations on July 15.
C3 Generative AI for Government Programs helps federal, state and local governments provide information to the public about programs like healthcare, employment and financial assistance. According to C3 AI, the application uses search and chat interfaces to help the public find answers, reducing the number of phone calls.
C3 AI has deployed applications with Google Cloud for Government for local and national government agencies around the world.
The vendor added that the application includes enterprise-level security, access controls and full traceability.
C3 AI's new generative AI application is a useful test case, said Bob Sutter, an analyst at Futurum Group.
How Government Agencies Can Apply GenAI
Such applications could be useful, Suter said, because many government agencies are still in the discovery phase of generative AI.
“This makes it much easier not only to generate it from text, but also to better represent data held by multiple government agencies,” he said.
He added that many government agencies have huge amounts of data and AI techniques can help them make better use of it.
The application will help government agencies provide citizens with a place where they can easily find answers to their important questions without having to search multiple places, he added.
“This is a natural application of generative AI,” said Tom Siebel, CEO and chairman of C3 AI.
With this application, you can find information about health care benefits such as the Affordable Care Act and home appraisals.
Users can ask questions in 131 languages and receive answers in those languages.
Some challenges
Providing such applications is the first step in enabling government agencies to use generative AI, but it is not without challenges.
One issue, Suter said, is making sure consumers are aware that a service or application is available.
This makes it much easier to not only generate from text, but also to get a better representation of data held by multiple government agencies.
Bob SutterFuturum Group Analyst
Siebel said that in most government agencies, the application will first be used by contact center agents who take calls from consumers before being made available to them.
C3 AI said the application will reduce call volume and wait times, improving consumer experience.
As with all generative AI applications, hallucinations are an omnipresent threat.
But C3 AI said the application does not produce hallucinatory responses.
While it can't be verified, C3 AI does show the original source of the application's answers, providing some transparency that should give users peace of mind, Sutor said.
Another challenge is whether governments can afford to pay for such generative AI software.
“Funding for these programs will be essential,” Suter continued, adding that state agencies could adopt such applications first before spreading to federal agencies.
C3 AI is currently partnered with several states, including Connecticut and New Jersey. Government agencies that want to try out the application can do so for a low initiation fee and trial period, after which they can continue by paying a base annual fee that ranges from $20,000 to $500,000.
Esther Ajao is a news writer and podcast host at TechTarget Editorial covering artificial intelligence software and systems.
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