New York, June 10, 2026 — Kyndryl (NYSE:KD), a leading provider of mission-critical enterprise technology services, today announced Kyndryl AI Orchestration for Business, a new capability built on the Kyndryl Agentic AI Framework. It is designed to move companies beyond experimentation and siled workflows to enterprise-wide AI impact.
As organizations in retail, consumer packaged goods (CPG), travel, transportation, and other industries struggle to leverage AI to meet customer expectations for personalized experiences, real-time responsiveness, and seamless fulfillment, Kyndryl AI Orchestration for Business can help address these challenges. This capability autonomously interacts with AI agents across supply chain, commerce, finance, IT, and customer operations, enabling seamless coordination, cross-functional coordination, and controlled execution at scale, supporting managed, policy-driven AI agent capabilities.
“While businesses are rapidly moving toward AI adoption, most remain in isolated pilots that do not change or improve day-to-day operations,” said Rachel Calhoun, vice president and global retail, CPG, travel and transportation leader at Kyndryl. “Kyndryl AI Orchestration for Business helps businesses bring order and clarity to the complexity of AI and orchestrate how AI agents act across business functions, with clear guardrails and human oversight. This means less confusion, faster decision-making, and the ability to protect and grow revenue and customer loyalty as AI becomes part of business operations.”
Kyndryl AI Orchestration for Business combines data, events, and AI agents from across the enterprise to support role-based decision-making and real-time actions. Rather than reacting to issues after they occur, leaders and front-line teams receive proactive alerts, recommended actions, and built-in agent workflows to enhance their own workstreams and intervene or approve automated actions before disruptions impact customers or revenue.
Kyndryl AI Orchestration for Business supports agent workflows for use cases across stores and enterprise operations, including:
- Agent Commerce: Connecting supply chain, pricing, promotions, and customer engagement enables organizations to predict changes in demand, manage disruption, and personalize customer experiences without sacrificing control.
- Proactive supply chain disruption management: Identify supply risks, affected SKUs, and financial risks in real-time to prompt planners and managers to take action before stockouts reach stores or customers.
- Role-based operations orchestration: Deliver alerts, recommendations, and actions to the right roles such as demand planners, supply chain leaders, and pricing teams to enable faster, more coordinated decision-making across departments.
- Policy-driven execution and auditability: Use policy as code to embed operational, regulatory, and business rules at the inference level directly into agent workflows, giving you full transparency into how decisions are made and executed.
- Enabling coordinated commerce and customer experiences: Adjust supply, inventory, pricing, and fulfillment decisions in real time to reduce disruption, protect revenue, and deliver a more consistent customer experience.
Kyndryl Consult experts can help you design, deliver, and deploy AI orchestration for your business, leveraging the complete Kyndryl Agentic AI framework and the company’s extensive experience running mission-critical systems across hybrid cloud, on-premises, and edge environments. This functionality is cloud and large language model agnostic, integrates with existing enterprise platforms, and can operate with or without managed service tools, giving organizations the flexibility to modernize at their own pace.
Kyndryl recognizes that achieving enterprise-scale process transformation requires targeted modernization across a variety of technology environments, and is uniquely positioned to be the orchestration partner of choice for these industries. Kyndryl accelerates this effort through a catalog of workflows and AI-native industry architectures that deliver speed, consistency, and quality at scale. From unlocking legacy data and transactions across mainframe and distributed environments to application redesigns that enable model context protocol servers and power agent workflows, Kyndryl leverages comprehensive services to drive efficient end-to-end transformation.
Learn more about Kyndryl AI Orchestration for Business.
