Kore.ai has been named a Leader in The Forrester Wave: Conversational AI for Customer Service (Q2 2024). In this report, he evaluated 14 conversational AI providers, with Kore.ai securing the top spot in the Current Services category with the highest score. This achievement highlights the company's strong and expanding capabilities in this area.
The evaluation was based on 23 criteria. Kore.ai received the highest score in the Vision, Roadmap, and Partner Ecosystem in the Strategy category. In addition, current offering categories received highest scores in Language Model and Generative AI Support, AI Asset Orchestration, Omnichannel, Digital User Experience, Voice Support, Answer Management, Business Insights, Trust, Security, and Privacy .
Raj Koneru, CEO and founder of Kore.ai, said the recognition from Forrester validates the company's platform strength, vision, and commitment to innovation. He said: “AI is an incredibly transformative technology that has the potential to significantly impact businesses in many ways. Through our ability to anticipate market needs and deliver consistently and at scale, we are We have demonstrated the positive impact of
The Forrester Wave report on Conversational AI for Customer Service finds that vendors in this market are learning to orchestrate multiple AI assets to differentiate themselves by delivering more intelligent chatbots and intelligent virtual assistants (IVAs). I am emphasizing that I am trying. Kore.ai's platform stood out for its cutting-edge omnichannel capabilities, robust security measures, and superior digital user experience. Reference customers praised the development tools and pre-built applications provided by Kore.ai, highlighting the company's suitability for companies looking to integrate AI across their contact centers.
This honor from Forrester is the latest in a series of recognitions for Kore.ai. The company was previously named a Leader in the Gartner Magic Quadrant for Enterprise Conversational AI Platforms in 2022 and 2023. Kore.ai is also consistently positioned as a leader in Everest PEAK Matrix, IDC MarketScape, ISG Provider Lens, and Aragon Research. Also included in the Globe, G2 Crowd Intelligent Virtual Assistants and Bot Platforms categories.
At its recent global customer conference, Kore.ai Konversations 2024, the company brought together over 200 leading companies to discuss the current AI landscape. Senior executives at the conference endorsed Kore.ai's vision, comprehensive platform capabilities, and innovation roadmap, and highlighted how these elements enable the company to achieve its business goals.
Kore.ai is a provider of advanced AI solutions with 10 years of experience helping companies realize business value through the safe and responsible use of AI. The company's innovative platform and no-code tools support end-to-end customer and employee experiences, from automated to human-assisted interactions. Kore.ai's open approach allows businesses to choose the language model and infrastructure that best fits their needs. Trusted by over 200 partners and his 400 Fortune 2000 companies, Kore.ai helps these organizations advance their AI strategies while maintaining a strong patent portfolio in the AI space.
