Is your call center job over? TCS chief says AI will replace humans by 2025

AI poses a major job threat to many sectors in the coming years, and the call center ecosystem is likely to be similarly impacted. According to a report in the Financial Times this week, TCS Chief Executive Officer K Kritivasan said:

Call centers have been the backbone of the IT sector in India and developing markets around the world, providing jobs to millions of people over the years.

However, TCS chiefs believe that AI will be able to replace these jobs and help manage systems and incoming calls without the need for human presence.

Krithivasan also talked about the not-too-distant future where AI systems will handle calls and assist customers with various issues. These AI systems are trained with data models for each customer based on the company and profile they are working with. He also suggested that by 2025, less than a year from now, AI systems will be equipped to lead the transformation.

Many companies are talking about the impact of AI on the job market, and some, like Google, are already starting to plan for life without the workforce, relying on AI to generate many complex tasks. Masu.

However, the TCS chief rejected these estimates, insisting that the demand for engineers in the coming years will only increase rather than decrease. We also feel we need to train our employees to meet the changing demands that are already knocking on our doors.

Technology companies like TCS and Infosys are helping India's technical workforce not only develop and upskill these new AI tools, but also provide hands-on training rather than just training on the latest AI applications. It is essential to help them become skilled in the sense as well.