- over 20 years of applying technical foundation artificial intelligence
- enhanced talent AI and New features
- trusted leadership artificial intelligence
iberdrola applied the technological foundation of artificial intelligenceintegrated with human talent, in more ways than one 450 projects It relates to everyday operations, from customer service to energy infrastructure management.
Through these efforts, advanced analytics Automation features allow staff to optimize the use of their resources. experience, judgment Expertise to streamline processes, improve efficiency and improve service quality.
artificial intelligence Transforming the way companies operate, make decisions, and produce value. This evolution is particularly relevant in addressing challenges such as: electrification of the economy and managing increasingly complex infrastructure.
Against this backdrop, building on the pioneering spirit that led the company to the forefront 25 years ago, Investing in renewable energysmart grids and energy storage, Iberdrola is leading the way in that field. Artificial intelligence integration To the electric power field. As part of our journey to Future AI utilitiesThe company has decided to use artificial intelligence as a strategic capability to improve business operations, strengthen infrastructure resilience, develop talent and new ways of working, and better serve customers and society.
over 20 years of applying technical foundation artificial intelligence
Iberdrola’s commitment artificial intelligence It goes back over 20 years. Since its early days, the company has continued to evolve in its use of data and artificial intelligence. data analysis toolsthrough predictive models, machine learning, and non-generative artificial intelligence to current adoption. Generation AI. This progressive development has made it possible to apply these technologies in areas such as: grid managementrenewable energy, asset maintenance and customer service.
Thanks to this digital transformationOver the years, Iberdrola has improved the quality of supply, speeding up and optimizing service recovery after incidents. Network management. Additionally, millions of Smart meter installed You will be able to provide increasingly sophisticated services to your customers.
artificial intelligence We are also transforming key processes across the Group’s various geographical areas and business units. The company is driving change globally. procurement process Streamline decision-making and accelerate execution of investment plans through automation and generative AI.
In Spain, GregorIA project Improve customer complaint management by reducing and improving response times. quality of service. In the United States,It’s okay even if it’s your first timeThis initiative helps field teams improve resolution rates on their first visit, but in Brazil,vegetation management” solution strengthens the safety and resilience of power networks.
moreover, Initiatives in the UK Use in retail and enterprise systems advanced solution Based on generative AI, Artificial intelligence agent.
enhanced talent AI and New features
The true value for Iberdrola is artificial intelligence It lies in its ability to enhance the work of teams and free up professionals to focus on what’s next. Activities with higher added value This is work that requires experience, judgment, and specialized knowledge.
With this goal in mind, the company training program Enabling all professionals to take advantage of these possibilities Tools safely and effectively And be responsible. Employees have access to customized pathways for different profiles and knowledge levels. Master classes, professional workshopsa hackathon and community for sharing experiences. This facilitates the dissemination of best practices and the identification of new opportunities for improvement.
trusted leadership artificial intelligence
Trust is one thing We will explain the main features of Iberdrola’s artificial intelligence strategy. The company has developed a governance model that integrates: risk management, human oversight, Achieve transparency and regulatory compliance throughout the lifecycle of your AI systems.
With this approach, GregorIA First certified use case We helped the company achieve certification within Iberdrola’s Responsible Artificial Intelligence Framework. artificial intelligence management system in 2026 according to international standards ISO/IEC 42001strengthening its position as one of the pioneering utility companies in applying governance models. Trustworthy, safe and responsible AI.
