Justin Tauber, general manager of innovation and AI culture, Salesforce ANZ. Source: Provided.
Author: Justin Tauber, General Manager, Innovation and AI Culture, Salesforce ANZ.
The rapid advancement of artificial intelligence (AI) and how it is contributing to innovations in data, cloud, and CRM is one of the most significant technological changes in history.
Just as email and SMS have changed the way we communicate, generative AI alone has the potential to revolutionize every aspect of our professional and personal lives.
of World Economic Forum Research shows that AI and machine learning specialist roles top the list of fastest-growing jobs for 2023, offering businesses a huge opportunity to help improve customer service, drive growth and increase productivity. Yet, many companies are not currently prepared for successful adoption.
Our Research Research shows that nearly 25% of workers worldwide rank AI skills as one of the top three most important digital skills right now, yet only one in 10 workers say they have the AI skills they need to succeed in a digital-first world. More than two-thirds (67%) of Australian office workers recently said they would be better served by increasing their skills-building and training opportunities. Building trust in AI in the workplace.
It is important that business leaders take steps to prepare their employees for the future of work, training them and giving them the skills and confidence they need to incorporate it into their daily work.
Incorporating AI skills into your business strategy
AI is a business problem. As costs rise and business complexity grows, today's leaders see an opportunity to use AI to simultaneously address both commercial expectations for efficiency and customer expectations for personalization. Just like RM Williams does.
Generative AI is evolving, and so are customer demands. But companies will continue to be judged on the quality of their customer experience, and the teams that can transform their hard-earned data into AI-enabled interactions that are personal, proactive, and consistent over time will have the most competitive edge.
So an AI mindset is no longer just for IT departments, but is increasingly required in customer-facing teams too. Rental management company MadeComfy is a recent example. Outside of IT, the skill required is less about building models and more about finding scalable ways to incorporate AI into work flows that empower and engage employees and add value to the business in a sustainable way.
Instead of talking about upskilling AI models, let's talk about how AI-enabled systems can empower your teams.s Even more effective – Automation Manual and Enhance Help employees focus on complex tasks To accelerate A craftsman doesn't need to know how to make a hammer, but he does need to know how to use a hammer, how to handle it safely, and ultimately when a hammer breaks. teeth – and It is not – The right tool for the job. This is AI technology and culture in action.
The path to inclusive AI
As AI becomes democratized, it is predicted to transform tasks within the enterprise. At least 80% Automation is important in all jobs. For example, in the medical sector, automation helps experts sort through medical images to give patients the right advice and diagnose medical conditions faster. In the manufacturing sector, quality control and inspection tasks free up workers' time to focus on more strategic tasks.
As companies race to bring the technology to market, Inclusive and purposeful. The best way to ensure that the AI systems you implement are inclusive is to “shift left” – that is, involve employees in deciding which problems are worth solving. Letting employees, especially underrepresented employees, define the problem not only builds employee trust, it can stimulate true innovation and ensure solutions are adopted rapidly.
Preparing your technology infrastructure, creating a data strategy, security and compliance guidelines, and adapting your talent development strategy will all be key to unlocking the huge opportunities ahead.
But one of the best ways to ensure your workforce has the skills they need to succeed is to invest in AI systems that alleviate the need for employees to be magical unicorns.
When we encourage our clients to raise the bar on AI, it means deploying AI systems to best reinforce organizational values and culture, rather than overwhelming it with risk and unpredictability.
Lowering the barriers to the trustworthy use of AI is core to our role as a responsible technology company. Salesforce is committed to helping our users become responsible stewards of AI, whether through bias and toxicity safeguards that work quietly in the background or by labeling AI-generated content and other features to raise awareness of risks and create mindful friction.
In a digital-first world, it is essential that business leaders keep a skills-based approach in mind when it comes to hiring and training. our Digital Skills Research, HR leaders believe creative imagination, customer relationship skills and leadership skills will become more important as AI adoption increases. To ensure everyone benefits, companies As AI becomes integrated into every aspect of work, foster a culture that encourages innovation and continuous learning, allowing employees to be curious, try new technologies, and grow their skills.
