Insurance brand improves NPS score by 97 percent and reduces operational costs by $6 million
Melville, New York, June 24, 2024–(BUSINESS WIRE)–Verint® (NASDAQ: VRNT), the CX Automation Company™, today announced that a global insurance company reported superior AI business outcomes by using multiple bots on the Verint Open Platform.
This global insurance company deployed Verint Exact Transcription Bot, Verint Coaching Bot and Verint Quality Bot in their contact centre operations and reported tangible AI business results:
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Verint Exact Transcription Bot achieved 95 percent call classification accuracy, leading to improved workflow, reduced repetitive calls, and improved customer experience, resulting in the brand reporting a 97 percent increase in customer NPS (Net Promoter Score).
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Verint Coaching Bot and Quality Bot reduced policy renewal call times by over three minutes on average, helping the brand improve agent capabilities and save approximately $6 million annually. These savings were achieved within the first three months of deploying Verint Bot.
“Insurers want to increase policy renewal rates without increasing contact center headcount, and this is a powerful example of how multiple Verint bots are helping a global insurance brand achieve their goal,” said Daniel Ziv, vice president of go-to-market strategy at Verint. “The Verint Open Platform is deployed by many of the world's largest insurers, delivering powerful AI business outcomes for the industry.”
To learn more, visit the Verint Open Platform.
About Verint
Verint® (NASDAQ: VRNT) is a leader in customer experience (CX) automation, with the world's most recognized brands (including more than 80 of the Fortune 100) using the Verint Open Platform and teams of AI-powered bots to deliver tangible AI business outcomes across their enterprise.
Verint, the CX Automation Company, is proud to be certified as a Great Place To Work.®For more information, visit Verint.com.
This press release contains “forward-looking statements,” including expectations, projections, views, opportunities, plans, strategies, beliefs and statements of similar effect relating to Verint Systems Inc. These forward-looking statements are not guarantees of future performance and are based on management's expectations that involve a number of risks, uncertainties and assumptions, any of which could cause actual results to differ materially from those expressed or implied in the forward-looking statements. For more information about these risk factors, see our Annual Report on Form 10-K for the fiscal year ended January 31, 2024 and our other filings with the SEC. The forward-looking statements contained in this press release are made as of the date of this press release, and Verint assumes no obligation to update or revise them or to explain why actual results may differ, except as required by law.
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