Paris and New York, July 10, 2025 -Elior Group and IBM announce the association to create an “Agent AI & Data Factory” that will help Elior Group innovate, digital transformation and improve operational performance.
The collaboration represents a major advance in innovation and digitalization at Elior Group, a global leader in contract catering and services for businesses and local governments.
The purpose of this collaboration is to use IBM's full-service portfolio and leverage IBM's data and AI expertise to help improve Elior Group's operations process and deliver innovative solutions to Elior customers. IBM provides expertise in setting up AI agents and can autonomously process and analyze large amounts of data to optimize the performance of various business units in Elior Group.
An important aspect of this collaboration is the creation of Agent AI & Data Factory, a centralized platform for managing and coordinating AI agents deployed in Elior Group countries and business units. The platform is designed to be flexible and scalable to adapt to the specific needs of each entity and integrate with existing systems.
“Working with IBM, we are reaching new milestones in our digital transformation,” said Boris Derichebourg, president of Elior and Derichebourg Multiservices. “This initiative will enable us to maximize the power of data and artificial intelligence to improve operational performance and provide our customers with increasingly innovative and personalized services. This is a strategic step that confirms our ambition to stay at the forefront of innovation.”
Alongside the Elior Group team, IBM will actively contribute to the implementation of Elior's data governance and change management strategies, helping Elior's internal teams successfully adopt new technologies. Work sessions are organized to help employees recognize challenges and opportunities related to AI and data, and to take advantage of new solutions that are being implemented.
This collaboration with IBM is part of Elior Group's willingness to stay at the forefront of innovation and strengthen its leadership position in the food service and related services markets. By leveraging IBM's cutting-edge technology and expertise, Elior Group plans to provide customers with more effective services tailored to their needs.
“Agent AI helps accelerate business execution by intelligently adjusting actions and making faster and more informed decisions,” he said. Alex Bauer, General Manager IBM Consulting France. “IBM is proud to support Elior in achieving that transformational goal through our people and our solutions expertise.”
Through this collaboration, Elior Group and IBM France each demonstrate their commitment to innovation and digital transformation in their performance and customer satisfaction services.
About Elior Group
Founded in 1991, Elior Group is a global leader in contract catering and multiservices and a benchmark player in business and industry, local government, education, health and welfare markets. The group, which has achieved strong positions in 11 countries, generated revenue of 6 billion euros in fiscal year 2023-2024. Our 133,000 employees target 3.2 million people daily at 20,200 restaurants and sales points across three continents, offering a variety of services designed to care for the building and its residents while protecting the environment. The group's business model is built on both innovation and social responsibility. Elior Group has been a member of the United Nations Global Compact since 2004 and reached advanced level in 2015.
Visit for more details Follow Elior Group at www.eliorgroup.com/x:@elior_group
About IBM
IBM is a leading global hybrid cloud and AI provider and consulting expertise. Help clients from over 175 countries leverage insights from data to streamline business processes, reduce costs and gain competitiveness in the industry. Thousands of governments and business institutions in critical infrastructure areas such as financial services, telecommunications, and healthcare rely on IBM's hybrid cloud platform and Red Hat OpenShift to quickly, efficiently and safely impact digital transformations. IBM's groundbreaking innovations in AI, quantum computing, industry-specific cloud solutions and consulting provide clients with open and flexible options. All of this is supported by IBM's long-standing commitment to trust, transparency, responsibility, inclusivity and services.
For more information, please visit www.ibm.com.
IBM's statements regarding future directions and intent are subject to change or withdrawal without notice and represent only goals and objectives.
More information: www.ibm.com/fr-fr
Press Contact:
area:
Silvain Thoma
Silvine.thoma@eliorgroup.com
+33(0)6 80 87 05 54
IBM:
Charlotte Mays
charlotte.maes@ibm.com
+ 33(0)7 86 09 83 33
Weber Shandwick for IBM:
Louise Weber
ibmfrance@webershandwick.com
+ 33(0)6 89 59 12 54
