EasyJet's new control center allows its operations team to use AI to better manage flights, the airline said.
Based at the integrated control center near Luton Airport in Bedfordshire, personnel have access to Jetstream, a generative AI tool.
EasyJet said this would allow issues with pilots and crew on the ground to be resolved more quickly.
According to the airline, the benefits of AI include predicting standby crew requirements and recommending the best crew options for each flight.
The control center employs more than 250 staff and manages the program of around 2,000 easyJet flights each day.
Their responsibilities include planning routes, assigning pilots and flight attendants, and arranging aircraft maintenance and communication with passengers.
The facility is designed to provide employees with a quiet environment with natural light and reduced noise levels.
EasyJet CEO Johan Lundgren said: “We are delighted that our new flight control center will be operational in time for the summer flight increase, providing our operations team with a state-of-the-art, bespoke facility to manage 13,000 flights per week.”
“At easyJet, we recognized early on that data had the potential to improve customer experience and operational efficiency, delivering a better flying experience for customers, crew and pilots.
“Although not always visible, this technology is already working hard in the air and on the ground to minimize food waste while accurately predicting the food and drink needed on a particular route, and to provide predictive maintenance. 'to ensure we have the right aircraft on the right route to best match demand.'
“We continue to invest and deepen our knowledge and use of AI, with our rapid adoption team working on 250 real-world use cases across our operations and scheduling, customer service, booking experience and easyJet holidays. Masu.”
Gill Baudot, director of network control at easyJet, said: “Every day, my entire team is responsible and committed to getting more than 250,000 passengers safely to their destinations and overcoming many different challenges.”Europe's crowded and complex Airspace can bring that about.
“Providing ready-to-use generative AI solutions to employees helps them make faster decisions to resolve operational issues as they arise. There are many ways to further develop this and strengthen it in the near future.”
