- DXC adopts ServiceNow’s Core Business Suite as Customer Zero to enable agent AI across core business functions for global business service-driven transformation
- The partnership combines DXC’s transformation expertise with the ServiceNow AI platform to power smarter, more resilient operations across the enterprise.
- DXC enables customers to replicate these transformational outcomes at scale
Ashburn, Virginia, April 7, 2026 /PRNewswire/ — DXC Technology (NYSE: DXC), a leading enterprise technology and innovation partner, and ServiceNow, the AI control tower for business reinvention, today announced a new multi-year agreement to modernize enterprises’ core operations and leverage AI at scale. The partnership combines DXC’s enterprise optimization expertise with the ServiceNow AI platform to move from experimenting with AI to execution across complex multivendor environments, while accelerating delivery timelines, reducing manual labor, and improving quality of service across core business functions.
DXC partners with ServiceNow on new wave of AI-first enterprise transformation
As Customer Zero in ServiceNow’s core business suite, DXC will be the first global company to introduce new agent AI capabilities to its global business services model. DXC works with ServiceNow across key functions using AI-driven automation and agent workflows to reduce manual effort, improve cross-functional visibility, and streamline processes to improve speed, consistency, and quality. This approach creates a library of repeatable, validated AI use cases and proven automation patterns that DXC packages and delivers to customers around the world to achieve similar transformation experiences with faster time to value.
DXC leverages ServiceNow’s agent AI capabilities to create unified enterprise experiences across critical business services around the world. By embedding AI-driven workflows across the enterprise, DXC automates processes at scale, improves operational efficiency, and accelerates decision-making at scale. Digital agents can continuously monitor activity, uncover real-time insights, and proactively resolve issues, reducing manual effort while freeing your team to focus on analysis, innovation, and higher-value work.
|
“Global enterprises are under tremendous pressure to move from experimenting with AI to implementing it, and it’s difficult when operations are complex and fragmented. DXC has made the decision to be first. As customer zero of the Core Business Suite, they are deploying agenttic AI across their core business functions before delivering it to their customers. This is more than just a partnership, it’s a belief. That’s exactly how large-scale transformation really happens.” – ServiceNow Josh Kahn, Senior Vice President and General Manager, Core Business Workflow |
With the introduction of Core Business Suite, DXC is adopting a highly organized global business services model that consolidates previously siled back-office functions into a centralized support structure that operates globally across geographies and functions. The partnership positions DXC as an early validator of Core Business Suite’s AI-powered capabilities, scaling the solution internally before delivering it as a market-ready client product.
|
“By running ServiceNow’s core business suite within DXC, we will be able to demonstrate what AI-powered operations really look like across complex multi-vendor environments. With ServiceNow, we simplify processes, reduce manual labor, and deliver a better experience for our employees every day. Importantly, this has real business impact, freeing up your team’s capabilities and giving them the opportunity to focus on building what’s next with AI. Our hands-on experience with agent AI ensures that we provide our customers with solutions that are practical, scalable, and built for real-world execution. – Russell Jewkes, Chief Digital Information Officer, DXC |
This expanded collaboration builds on DXC’s 17-year partnership with ServiceNow and deepens the efforts of the companies’ joint AI Innovation Center of Excellence (CoE), established in 2024 to accelerate AI-driven business transformation. CoE applies proven AI blueprint methodologies rooted in industrialized AI assets, accelerators, and execution frameworks. Together, the companies will help customers accelerate agent AI capabilities, optimize existing technology investments, and address complex multi-vendor operational challenges with managed, human-centered AI. DXC’s team of AI architects, automation engineers, and implementation specialists work directly with customers to prioritize high-impact use cases and responsibly deploy AI reliably and at scale.
As an elite ServiceNow partner, DXC has been delivering business innovation and AI-enabled ServiceNow solutions to customers around the world. DXC has more than 1,800 ServiceNow expert consultants who help customers around the world streamline their AI deployments and maximize the value of their ServiceNow investments. For more information about the DXC and ServiceNow partnership, please visit www.dxc.com/servicenow.
About DXC Technology
DXC Technology (NYSE: DXC) is a leading enterprise technology and innovation partner providing software, services and solutions to global businesses and public sector organizations. We help these companies leverage AI to quickly drive results during rapid change. With deep expertise in managed infrastructure services, application modernization, and industry-specific software solutions, DXC modernizes, secures, and operates some of the world’s most complex technology assets. For more information, please visit dxc.com.
ServiceNow, the ServiceNow logo, and other ServiceNow marks are trademarks and/or registered trademarks of ServiceNow, Inc. in the United States and/or other countries.
