DXC and ServiceNow have entered into a new multi-year partnership focused on the use of agent AI in DXC’s internal operations.
With this agreement, DXC becomes the first global company to deploy ServiceNow’s agent AI tools within its global business services model. As we restructure our internal support operations, we plan to use ServiceNow’s Core Business Suite across our core business functions.
This agreement makes DXC an initial internal user of the software before providing related services to customers. The companies said this work will create a library of repeatable AI use cases and automation patterns that DXC can package for customers in a variety of markets.
This project aims to bring historically separate back-office functions into a more centralized global support structure. DXC applies AI-driven automation and agent workflows to high-volume, manual areas to improve visibility and standardize processes across functions.
ServiceNow’s software will support what both companies describe as a global business services-led transformation. In practice, DXC first tests technology within its own operations and then uses that experience to form client services for organizations managing complex technology environments across multiple vendors.
This partnership builds on a 17-year relationship between the two companies. It will also expand on efforts already underway through the companies’ joint AI Innovation Center of Excellence, established to support AI-related business transformation.
internal testbed
For DXC, the internal deployment is intended to serve as a testing ground for how agent AI can be used in a large enterprise environment. Digital agents monitor activity, uncover insights, and help resolve issues. Meanwhile, staff can focus on analysis and other higher-value tasks.
This model reflects a broader shift among leading technology service providers, many of which are turning internal AI deployments into case studies for external sales. By serving as its first large-scale reference customer, DXC aims to validate both the operating model and the underlying workflow before going to market.
For ServiceNow, the deal provides high-profile global users of its core business suite and agent AI capabilities. The company has expanded beyond traditional IT service management into a broader range of enterprise workflows, including finance, procurement, human resources, and other shared services functions.
“Global enterprises are under tremendous pressure to move from experimenting with AI to implementing it, but doing so is difficult when their operations are complex and fragmented.DXC made the decision to be the first to do so. As Zero, they are deploying agentic AI across their core business functions before delivering it to their customers. This is not just a partnership, it’s a belief. That’s exactly how large-scale transformation happens,” said Josh Kahn, senior vice president and general manager of core business workflows at ServiceNow.
customer focus
The initiative aims to create a product that customers can deploy more quickly, as it is based on workflows already tested within DXC’s own business. This may be attractive to clients seeking clearer evidence of operational use rather than pilot projects or limited trials.
DXC’s team of AI architects, automation engineers, and implementation specialists work with customers to identify priority use cases and deploy AI in a controlled manner. The focus is on helping organizations better leverage their existing technology investments while managing the complexity of operating in a multivendor environment.
DXC is already a long-time ServiceNow partner with over 1,800 consultants with platform expertise. This provides a substantial delivery base for new work, especially if companies seek external help integrating AI tools into old business processes rather than replacing systems entirely.
“By running ServiceNow’s core business suite within DXC, we are able to demonstrate what AI-powered operations across complex multi-vendor environments really look like. With ServiceNow, we simplify processes, reduce manual labor, and deliver a better experience for our employees every day. Importantly, it delivers real business impact, freeing up team capacity and AI This hands-on experience with agent AI ensures that we can create solutions that are practical, scalable, and built for real-world execution,” said Russell Jewkes, chief digital information officer at DXC.
