Aragon Research positions Convoso as a specialist in the 2026 Globe™ of intelligent contact center agent platforms.
Convoso, the leading AI-powered contact center platform purpose-built for revenue teams, today announced that it has been recognized as a 2026 Aragon Research Globe™ Specialist for Intelligent Contact Center (ICC) Agent Platforms by Aragon Research, Inc.
Our position in the Aragon Research Globe™ reflects Convoso’s continued focus on building an outbound-first platform that unifies dial performance, automation, intelligence, and compliance. ”
— Nima Hakimi, Convoso CEO and Co-Founder
The Aragon Research Globe™ for Intelligent Contact Center Agent Platforms recognizes providers supporting modern contact center operations as AI-driven automation and agent empowerment reshape customer engagement. Vendors are evaluated on strategic completeness and performance.
Convoso provides an outbound-first platform that integrates high-performance dialing, workflow automation, built-in intelligence, and built-in safety devices. The platform is designed for high-volume outreach and supports predictions, previews, blended dialing, advanced campaign automation, and automated lead and workflow orchestration across distributed contact center operations. It also helps organizations meet national and state-level requirements such as TCPA and evolving consent standards.
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In 2025, Convoso introduced Convoso Ignite, an intelligence layer focused on phone number reputation and dialing performance. Ignite helps organizations maintain number health, improve contact rates, and automate reputation-friendly outbound execution. The platform also incorporates machine learning-based answering machine detection (AMD) to improve real-time response identification in increasingly complex outbound environments.
Nima Hakimi, CEO and co-founder of Convoso, said: “We believe our position in the Aragon Research Globe™ reflects Convoso’s continued focus on building an outbound-first platform that unifies dial performance, automation, intelligence, and compliance.” “Revenue teams must balance scale, productivity, and regulatory risk. Our goal is to deliver a system that supports all three in a single platform.”
Convoso also expanded its leadership team across product, revenue, sales, and compliance in 2025 to support continued platform innovation and growth.
Convoso serves growth-focused organizations supporting compliance-focused outbound programs in insurance, financial services, home services, solar, legal, debt settlement, and BPO environments.
The platform integrates with revenue and lead management ecosystems such as Salesforce and LeadsPedia, as well as other CRM and performance marketing platforms. In 2025, Convoso expanded its ecosystem through integration with Phonexa, participation in the Talkdesk AppConnect Marketplace, and strategic distribution partnership with Global Telecom Solutions (GTS).
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