overview
In this latest episode of CIO Leadership Live ASEAN, we are honored to host Ee Kiam Keong. Singapore Gambling Regulatory Authority CIO (GRA), He talks about how his team is operationalizing the Digitalization Master Plan 2.0 by incorporating analytical and generative AI with risk-based oversight centered on governance, auditability, and public trust. In addition to using technology to cross-check technology to ensure that AI enhances rather than obscures the quality of decision-making, we identify the fundamentals of GRA’s technology governance, including identifying “crown” assets, codifying standards, and maintaining independent oversight.
Together, we are drawing a clear line between areas where automation can improve efficiency and areas where human judgment must prevail for high-impact and sensitive decisions. When it comes to harm minimization, Kiam Keong positions AI not as an automatic judge, but as an analytical aid that balances early risk insights with privacy and due process. We also discuss how operator telemetry on new bet types can support executives through analysis and visualization in AML and CFT contexts, while avoiding automated adjudication.
Learn about GRA’s cyber posture, which uses AI-powered misstatement and sentiment monitoring to improve public communications. We discuss current stances on cross-border sharing and mature interagency data sharing frameworks across national teams. Finally, we’ll cover capacity building, including upskilling teams, working within budget, workforce realities, and measuring progress through practical operational improvements rather than rigid KPIs.
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