As member cooperatives compete to win, including DirectLink, which exceeded expectations for SmartBiz deployments by 64%, and SMTA, which enhances its Wi-Fi experience, Consolidated Business Services invests in Calix Agent Workforce Cloud to help its members expand their expertise and deliver greater value.
San Jose, California, July 16, 2026–(BUSINESS WIRE)–Calix, Inc. (NYSE: CALX) today announced that Consolidated Business Services, LLC (CBS), a shared services organization supporting eight rural broadband cooperatives across Oregon, has selected the AI-native Calix One™ platform and Calix Agent Workforce™ Cloud to expand and accelerate its differentiated experience strategy for residential, business, and multifamily housing (MDU) properties. Leveraging secure agent capabilities, CBS will further increase the competitiveness of its member cooperatives, significantly reducing costs and expanding the influence of marketing, support and operations teams, while growing individual brands and increasing value to local communities.
CBS has a 10-year track record of driving superior business outcomes with the Calix platform across eight member cooperatives: DirectLink, Stayton Cooperative Telephone Company, Gervais Telephone Company, Scio Mutual Telephone Association (SMTA), Beaver Creek Cooperative Telephone Company, Clear Creek Communications, Pioneer Connect, and St. Paul Cooperative Telephone Association. DirectLink exceeded SmartBiz™ business subscriber adoption expectations by 64%. Meanwhile, SMTA improved service quality and performance by launching Calix GigaSpire® appliances to streamline the delivery of Wi-Fi 6E experiences.
Paul Hauer, president and chief executive officer of CBS and DirectLink, said: “At CBS, we exist to help our members access opportunities they wouldn’t have on their own. Specifically, through our partnership with Calix over the past five years, we’ve helped local co-ops build and share expertise, rapidly deploy, deploy and manage subscriber experiences, and reduce operational costs. As AI brings unprecedented transformation opportunities across industries, the Calix One platform, agents workflow, and collaborative agents will only accelerate the way our members deliver a secure, connected experience that outperforms our leading competitors, including home, business, and emerging MDU markets. ”
CBS members can also utilize SmartMDU™ to simplify the delivery and management of broadband services across their MDU facilities. As multifamily opportunities become more common throughout communities, SmartMDUs allow cooperatives to quickly extend their superior connectivity experience to new connectivity environments.
By leveraging Calix One across marketing, support, and operations teams, CBS and its members plan to:
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Scale your subscriber acquisition, retention, and growth with agent capabilities. Marketing agencies help teams personalize engagement and run targeted campaigns with real-time insights. By sharing agent AI best practices with our members, CBS can better identify growth opportunities, accelerate subscriber acquisition, and compete more effectively while controlling costs.
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Reduce churn through faster, more proactive subscriber support. Support agents identify potential disruptions before they become support calls by correlating network conditions, service performance, and subscriber data. This allows members to proactively communicate with subscribers, accelerate problem resolution, and build trust.
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Reduce costs and improve the quality of life for your employees with agency work. Agent workflows help operations teams automate manual tasks, accelerate decision-making, and optimize network performance. CBS extends employee influence through agent-powered collaboration, freeing up teams to focus on higher-value work and improving business outcomes and quality of life.
said September Danforth, director of marketing for CBS. “What excites me most about Calix One and Agent AI is the overall benefit it brings to our members. Marketing “From hyper-personalized communications to more relevant and timely campaigns that increase engagement and loyalty, it helps agents connect with members in ways never before possible. Combined with the intelligence available across marketing, support, and operations, you have the opportunity to be more responsive, act faster, and deliver the reliable and great experiences your members expect.”
Michael Weening, president and chief executive officer of Calix, said: “AI is rewriting the rules of competition, and CBS is investing in the right strategies to accelerate every member action with secure agent workflows built on the Calix One platform. They will continue to deliver experiences that not only reduce churn and reduce costs, but also earn long-term subscriber loyalty. We are proud to partner with them as they set the pace of innovation while deepening their value to the community.”
Calix customers can access the Calix AI Leadership Playbook, explore Calix University’s award-winning “AI Academy,” and register for upcoming Calix Customer Success webinars.
About Calix
Calix, Inc. (NYSE: CALX) is an AI platform company that enables service providers to transform their operations and accelerate the delivery of differentiated experiences. This allows service providers to compete and win in the markets and communities they serve.
Through the AI-native Calix One platform, service providers can securely and privately activate agent AI alongside human teams to acquire new subscribers, grow revenue for existing subscribers, and build loyalty across residential, business, municipal, and MDU markets. More than 1,200 customers of all sizes rely on the Calix One platform, which has evolved over 15 years with more than $2 billion in investments.
Calix’s innovation cycle, supported by a strong financial balance sheet and a people-first culture, routinely earns broad industry recognition, winning 81 culture and innovation awards since 2025 alone, and being named to Fortune’s 100 Best Companies to Work For® in 2026.
This press release contains forward-looking statements that are based on management’s current expectations and are inherently uncertain. Forward-looking statements are based on information available to us as of the date of this release, and we undertake no obligation to revise or update such forward-looking statements to reflect events or circumstances after the date of this release, except as required by law. Actual results and the timing of events may differ materially from current expectations based on risks and uncertainties affecting Calix’s business. Readers are cautioned not to rely on the forward-looking statements contained in this press release. Additional information regarding potential factors that may affect Calix’s results of operations and other risks and uncertainties is detailed in Calix’s Quarterly Reports on Form 10-Q and Annual Reports on Form 10-K filed with the SEC and available at www.sec.gov.
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